Search Help Articles
Found 5 results for "staff cant sign"
Articles
Troubleshooting
A staff member is blocked from a task or area
Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.
TroubleshootingA document is not showing for staff to sign
When a policy or document does not reach the people who need to sign it, check whether it is archived, who it is assigned to, and where they are.
TroubleshootingA staff member cannot log in
Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.
TroubleshootingA routine is not showing up in the app
Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.
TroubleshootingReview with AI on my HACCP plan is not doing what I expect
Why Review with AI may suggest nothing, why you might not be able to apply a change, and how to avoid ending up with a duplicate plan.