The symptom
A staff member is stopped from starting a task or opening an area, often with a message about training or permissions.
Why it happens
Some tasks and areas are gated. A role can be set to require a certificate or a piece of training before the person is allowed to do certain work. Until they meet the requirement, the block is doing its job.
Full diagnostic
Check the requirement on their role. Look at what their role requires, for example a food hygiene certificate or a completed training module.
Check their training is complete and in date. Under Team > Training, confirm the required module is finished and has not expired. An expired certificate blocks access the same as a missing one, so it may need retaking.
Check the role itself. If the person should not be gated at all, the task may simply be assigned to a different role. Adjust the assignment or their role as appropriate.
Related
For how staff work through and complete training, see Completing Training on the App.
When to contact support
If their training is complete and in date and they are still blocked from something they should be able to do, contact us at support@paddl-ai.co.