Troubleshooting
Why something is not showing, not generating, or not notifying, and how to fix it from the admin panel.
A routine is not showing up in the app
Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.
Read articleA routine is not generating any tasks at all
When a routine creates no tasks for anyone, the cause is usually the routine setup itself rather than who can see it.
Read articleA routine is showing up twice
A duplicated routine almost always means it has been assigned in two overlapping ways to the same person.
Read articleStaff are not getting push notifications
If reminders and alerts are not reaching a phone, the cause is usually the device, the notification settings, or the type of task.
Read articleAn alert is not being raised
When you expect Paddl to flag something and it does not, check whether the alert was already handled or whether the thing it watches is switched off.
Read articleEquipment is missing or not raising service alerts
A fridge that will not appear when logging temperatures, or a service reminder that never arrives, usually comes down to its status.
Read articleA document is not showing for staff to sign
When a policy or document does not reach the people who need to sign it, check whether it is archived, who it is assigned to, and where they are.
Read articleA staff member cannot log in
Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.
Read articleA staff member is blocked from a task or area
Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.
Read articleI hit a limit or got a payment prompt
Being stopped from adding a location, a user, or a file usually means you have reached what your current plan includes.
Read articleA temperature log or report is missing
If a reading or report you expected is not in the records, check where and how it was logged before assuming it was lost.
Read articleAsk Paddy cannot answer a question or will not do something
Why Paddy comes back with nothing, why it sometimes declines an action on purpose, and what to do about each.
Read articleReview with AI on my HACCP plan is not doing what I expect
Why Review with AI may suggest nothing, why you might not be able to apply a change, and how to avoid ending up with a duplicate plan.
Read articleA maintenance job is not showing, or nobody was told
A job that will not appear on somebody phone, an assignment that told nobody, or a request that never became a job.
Read articleThe till is not syncing
Work through a Square connection that shows an error, was revoked, or has stopped sending takings.
Read articleMy automation did not fire
Work through the usual reasons a rule did not run or create its task.
Read articleWeather or tide data looks wrong or missing
What to check when the check-in panel has no weather, wind or tide.
Read articleStaff did not get the task or notification
Why a rule fired but the person did not see the task or alert.
Read articleThe check-in panel is not showing
Steps to take when staff check in but see no weather or tide panel.
Read articleI cannot type a decimal point in a number field
Why a number field would not accept 1.5 or a half, and how to get it working.
Read articleWe keep getting logged out on a tablet
Why a shared tablet seemed to log itself out or "expire" mid-shift, and how the device PIN replaces that.
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