Troubleshooting

Why something is not showing, not generating, or not notifying, and how to fix it from the admin panel.

Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.

When a routine creates no tasks for anyone, the cause is usually the routine setup itself rather than who can see it.

A duplicated routine almost always means it has been assigned in two overlapping ways to the same person.

If reminders and alerts are not reaching a phone, the cause is usually the device, the notification settings, or the type of task.

When you expect Paddl to flag something and it does not, check whether the alert was already handled or whether the thing it watches is switched off.

A fridge that will not appear when logging temperatures, or a service reminder that never arrives, usually comes down to its status.

When a policy or document does not reach the people who need to sign it, check whether it is archived, who it is assigned to, and where they are.

Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.

Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.

Being stopped from adding a location, a user, or a file usually means you have reached what your current plan includes.

If a reading or report you expected is not in the records, check where and how it was logged before assuming it was lost.

Paddy answers from your business content and the Paddl help guides, so a blank answer usually means the information is not there yet.

Explore Other Topics