Team Chat
Channels, groups and direct messages, broadcasts that ask to be acknowledged, shifts in the chat, translation, and the history you can export.
Team Chat: the basics
Where chat lives on the phone and in the admin panel, which channels you get, and what happens to a conversation when somebody leaves.
Read articleGroups, channels and direct messages
Make a group for a project or a team, mute what you do not need, and understand why some channels cannot be left.
Read articleBroadcasts and acknowledgements
Send one message to everyone, a site, a group, a role or an employment type, and get a report of who read it and who acknowledged it.
Read articleOpen shifts and swaps in chat
Publish a week and the unfilled shifts land in the site channel as cards staff can claim, and a shift somebody cannot work can be given away from the thread.
Read articleTurning a message into a job, a task or a report
A photo of a fault does not need retyping: turn the message into a maintenance job, a quick task, a handover note or a report, and the thread follows it.
Read articleShared tablets: tapping in with a PIN
A tablet behind the bar can be used by the whole team without everybody sharing one login, so check-ins and messages are attributed to the right person.
Read articleReading a message in your own language
A message written in another language shows a Translate link. Nothing is translated until somebody asks, and the original is always a tap away.
Read articleExports, retention, legal hold and privacy
Export a conversation as a PDF for an inspector or a solicitor, set how long messages are kept, and understand when an owner can open a direct message.
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