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Find guides, tutorials, and answers to help you get the most out of Paddl.
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Getting Started
Set up your account, configure your business, and invite your team.
Browse articlesMobile App
Download the app and complete tasks, checks, and reports on the go.
Browse articlesCompliance & Food Safety
HACCP, SFBB, allergens, temperatures, COSHH, risk assessments, and inspections.
Browse articlesOperations
Routines, deliveries, documents, training, equipment, suppliers, and the Knowledge Hub.
Browse articlesTeam Chat
Channels, groups and direct messages, broadcasts that ask to be acknowledged, shifts in the chat, translation, and the history you can export.
Browse articlesProtection
Insurance, licences, lease, business rates, legal guidance, complaints, and reviews.
Browse articlesAccount & Billing
Pricing, subscription, adding locations and users, payments, and regional settings.
Browse articlesAlerts & Notifications
Understand the alerts Paddl raises and control how you are notified.
Browse articlesTroubleshooting
Why something is not showing, not generating, or not notifying, and how to fix it from the admin panel.
Browse articlesFAQs
Quick answers to commonly asked questions
Browse articlesRecently Updated
Routines and Checklists
Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.
TroubleshootingI hit a limit or got a payment prompt
Being stopped from adding a location, a user, or a file usually means you have reached what your current plan includes.
TroubleshootingA staff member cannot log in
Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.
TroubleshootingA document is not showing for staff to sign
When a policy or document does not reach the people who need to sign it, check whether it is archived, who it is assigned to, and where they are.
TroubleshootingA routine is not showing up in the app
Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.
OperationsBuilding your first rota
Draft a week, copy last week forward, and save a template you can reuse.
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