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Find guides, tutorials, and answers to help you get the most out of Paddl.
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Getting Started
Set up your account, configure your business, and invite your team.
Browse articlesMobile App
Download the app and complete tasks, checks, and reports on the go.
Browse articlesCompliance & Food Safety
HACCP, SFBB, allergens, temperatures, COSHH, risk assessments, and inspections.
Browse articlesOperations
Routines, deliveries, documents, training, equipment, suppliers, and the Knowledge Hub.
Browse articlesProtection
Insurance, licences, lease, business rates, legal guidance, complaints, and reviews.
Browse articlesAccount & Billing
Pricing, subscription, adding locations and users, payments, and regional settings.
Browse articlesAlerts & Notifications
Understand the alerts Paddl raises and control how you are notified.
Browse articlesTroubleshooting
Why something is not showing, not generating, or not notifying, and how to fix it from the admin panel.
Browse articlesFAQs
Quick answers to commonly asked questions
Browse articlesRecently Updated
Setting Up Regions
Group your locations into regions for cleaner multi-site management on enterprise accounts.
Account & BillingManaging Your Subscription
Add locations, users, and storage, change your plan, update payment, and cancel. For account owners.
OperationsClosing a Site for a Period
Tell Paddl a location is shut between two dates so no tasks are created for those days, and clear any that already were.
Mobile AppSeeing your shifts in the app
Where your rota lives in Paddl Assist, and what the times mean.
Compliance & Food SafetyAllergen Matrix
Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.
Mobile AppChecking your hours
Where to find what you have worked this period and whether your manager has approved it.
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