How can we help you?
Find guides, tutorials, and answers to help you get the most out of Paddl.
Browse by Topic
Getting Started
Set up your account, configure your business, and invite your team.
Browse articlesMobile App
Download the app and complete tasks, checks, and reports on the go.
Browse articlesCompliance & Food Safety
HACCP, SFBB, allergens, temperatures, COSHH, risk assessments, and inspections.
Browse articlesOperations
Routines, deliveries, documents, training, equipment, suppliers, and the Knowledge Hub.
Browse articlesProtection
Insurance, licences, lease, business rates, legal guidance, complaints, and reviews.
Browse articlesAccount & Billing
Pricing, subscription, adding locations and users, payments, and regional settings.
Browse articlesAlerts & Notifications
Understand the alerts Paddl raises and control how you are notified.
Browse articlesTroubleshooting
Why something is not showing, not generating, or not notifying, and how to fix it from the admin panel.
Browse articlesFAQs
Quick answers to commonly asked questions
Browse articlesRecently Updated
Managing Your Subscription
Add locations, users, and storage, change your plan, update payment, and cancel. For account owners.
Compliance & Food SafetyAllergen Matrix
Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.
TroubleshootingAn alert is not being raised
When you expect Paddl to flag something and it does not, check whether the alert was already handled or whether the thing it watches is switched off.
TroubleshootingA routine is not showing up in the app
Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.
ProtectionCustomer Complaints
Log complaints, categorise them, link a corrective action, and track resolution so patterns surface early.
TroubleshootingEquipment is missing or not raising service alerts
A fridge that will not appear when logging temperatures, or a service reminder that never arrives, usually comes down to its status.
Can't find what you're looking for?
Our support team is here to help you get the most out of Paddl.
Contact Support