Mobile App
Download the app and complete tasks, checks, and reports on the go.
Downloading the Paddl App
Where to get the Paddl Assist app and how to log in the first time.
Read articleSigning In, Face ID & Shared Tablets
Use Face ID or a fingerprint, stay signed in, and unlock a shared tablet with its device PIN instead of signing back in.
Read articleChecking In to Your Location
Check in to your venue so the right tasks appear, switch location, and check out at the end of your shift.
Read articleCompleting Tasks & Checklists on Mobile
Find your tasks, filter by day or status, work through the items, and catch up on anything missed.
Read articleLogging Checks & Reports on the App
Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.
Read articleCompleting Training on the App
Work through assigned training modules, pass the assessment, and find your certificates, even offline.
Read articleUsing Offline Mode
How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.
Read articleYour Compliance & Profile in the App
See your own training, documents, certificates, and compliance score, and change your app settings.
Read articleManager Mode on the Mobile App
Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.
Read articleReviewing Records & Sign-Offs (Manager)
Review and approve submitted records, chase document sign-offs, and clear handovers from manager mode.
Read articleTeam & Compliance Oversight (Manager)
See each staff member's compliance, drill into the detail, track visitors on site, and check section status.
Read articleSubmitting Handover & End-of-Shift Reports
Raise handover notes at the end of a shift, see how the next shift picks them up at check-in, and where managers review them.
Read articleThe App for Contractors
How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.
Read articleUploading Your Certificates & Documents
Add a food hygiene or first aid certificate, a training record, or an ID document to your own profile from the app, with expiry reminders.
Read articleSeeing your shifts in the app
Where your rota lives in Paddl Assist, and what the times mean.
Read articleClocking in from a shift
Starting a shift from your rota, what the location check does, and what happens with no signal.
Read articleChecking your hours
Where to find what you have worked this period and whether your manager has approved it.
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