Signing in
Sign in with your email and password (the same login as the admin panel). Tick Remember me to save your email for next time. If your email belongs to more than one business, the app asks which one to open.
Face ID, Touch ID, and fingerprint
Once signed in, you can unlock the app with biometrics so you are not typing a password every shift.
Go to Profile > Security
Turn on Face ID, Touch ID, or fingerprint (whatever your device supports)
Confirm with the biometric prompt
After that, the app unlocks with your face or fingerprint. For security it asks again if the app has been in the background for about 15 minutes.
Shared tablets and the device PIN
A tablet on the bar or pass is usually shared, so after about 15 minutes of no activity it locks rather than signing anyone out. Nobody loses their shift: the login stays put, and whoever is working taps a four-digit device PIN to carry on. Phones are personal, so they use the biometric lock above instead.
The first time a tablet locks there is no PIN yet, so it asks you to choose one and confirm it. From then on the same screen just asks for it. Typing into a form counts as activity, so working through a long check will not lock the screen under you.
Forgotten the PIN? Tap Forgotten the PIN? Sign out on the lock screen. That signs the tablet out (you will need the account password to get back in), and the next person sets a fresh PIN.
Resetting it deliberately: a manager can clear it under Profile > Security > Device PIN. Nobody is signed out; the next lock asks for a new PIN.
The PIN protects the device, not the account. It stops a customer picking the tablet up, but it is not a second password and does not sync between devices, so each tablet has its own. Each person should still sign in as themselves where they can, so checks, sign-offs, and training are recorded against the right person.
On an older app version? Before this, a shared tablet signed itself out after 15 minutes instead of locking, which felt like being "logged out" or a session expiring mid-shift. Update to the latest version from the App Store or Google Play to get the PIN lock.
Support sign-in
If you contact support, an agent may send a secure link that opens the app signed in as you, so they can see exactly what you see. It is one-off and does not change your password.