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Articles
Building your first rota
Draft a week, copy last week forward, and save a template you can reuse.
Mobile AppDownloading the Paddl App
Where to get the Paddl Assist app and how to log in the first time.
OperationsExporting hours to payroll
The four formats, what is in the file, and what Paddl deliberately does not do.
TroubleshootingA routine is showing up twice
A duplicated routine almost always means it has been assigned in two overlapping ways to the same person.
OperationsManaging Suppliers & Recalls
Keep supplier records and act on recalls fast using the batch detail captured at goods-in.
OperationsAreas & Rooms
Divide a venue into the places work actually happens: the cellar, the customer WC, or all sixty guest rooms.
Compliance & Food SafetyAllergen Matrix
Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.
OperationsRecording tips and how they were shared
Enter a tip pot per period, share it over approved hours, and keep the record the law now asks for.
OperationsEligibility warnings on the rota
What each warning means, and why Paddl warns you rather than stopping you.
Compliance & Food SafetyPreparing for an EHO / Inspection Visit
Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.
Mobile AppThe App for Contractors
How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.
Account & BillingRegional & Unit Settings
Choose temperature units and date format, and understand how your country changes the app.
TroubleshootingWe keep getting logged out on a tablet
Why a shared tablet seemed to log itself out or "expire" mid-shift, and how the device PIN replaces that.
Mobile AppSeeing your shifts in the app
Where your rota lives in Paddl Assist, and what the times mean.
Mobile AppSigning In, Face ID & Shared Tablets
Use Face ID or a fingerprint, stay signed in, and unlock a shared tablet with its device PIN instead of signing back in.
OperationsImporting Data with CSV
Bulk-load equipment, suppliers, and allergens from a spreadsheet instead of adding them one at a time.
Compliance & Food SafetyRecording Pest Control
Log routine pest checks, record sightings, and keep contractor visit reports ready for inspection.
Compliance & Food SafetyFood Safety & Hygiene Records
See completed temperature, cleaning, and food safety checks, with completion status and filters.
ProtectionInsurance, Licences & Lease Renewals
Store insurance, licences, and lease documents, let AI pull out the key terms, and never miss a renewal.
Compliance & Food SafetyCOSHH Management
Keep a digital COSHH register with safety data sheets, hazard info, PPE, and first aid for every chemical.
Getting StartedSmart Document Uploads & AI Setup
Upload your existing paperwork and let Paddl read it to build your allergens, HACCP, knowledge base, and more.
Getting StartedInviting and Managing Team Members
Invite staff, choose roles, organise people into groups, and understand what each role can do.
OperationsRoutines and Checklists
Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.