Three tools for one visit
In the weeks before, Readiness tells you where you stand with each inspector. On the day, the EHO visit page puts your evidence on one read-only screen. When they want a file, the Audit Pack is what you hand over.
What the inspector scores
A food hygiene rating is three scores, and each is proved by a different kind of record. Readiness groups your records the same way, so the page an inspector would read is the page you prepare from.
Element | What they are judging | What proves it in Paddl |
|---|---|---|
Hygiene | How food is handled: temperatures, cooking, cooling, cleaning, deliveries, allergens. | Temperature, cleaning, cooking and hot holding checks; delivery checks and delivery notes; allergen incidents. |
Structure | The building: pests, repair, the kit, how faults get reported and fixed. | Pest control checks, sightings and contractor visits; the maintenance board and the issues log, which Readiness cites but never scores. |
Confidence in management | Your system and whether you follow it: the pack, the policies, training, what you did after the last visit. | Your food safety management system: the SFBB pack or HACCP plan you keep in Paddl, or a copy you upload. Then the allergen policy, the food safety risk assessment, your team's food hygiene and allergen training person by person, a supervisor at each site, the EHO report and its action plan. |
Environment | The duties alongside hygiene, waste in particular. | Waste transfer notes, filed under Documents. |
A fire officer, a health and safety inspector and a licensing officer score other things. Readiness has a page for each; see Inspection Readiness.
In the weeks before: Readiness
Open Compliance > Readiness and pick the site. Start with any ring that is red or amber.
Open the Food hygiene page and work down each element. A dot is something your venue is expected to keep and has none of; a red line is a missed check or expired evidence. Each line opens the page where you fix it.
Clear your Inbox. A record awaiting review counts as outstanding, and an open action point from the last visit is the first thing a returning inspector asks about.
Check Visits for the last report and close what you can of its action plan.
On the day: the EHO visit page
When the inspector arrives, open the EHO visit page and pick the location. It is one read-only screen of cards, one per kind of record, each with live counts for the last 30 days and a status colour drawn straight from your records. The cards follow the same catalogue as Readiness, so a card is there for every kind of record your modules keep: temperatures, cooking and hot holding, cleaning, pest control, deliveries, food safety management, training, COSHH, incidents, the fire log book and the EHO action plan, with HACCP, SFBB, equipment and complaints alongside. Everything is read-only, so nothing can be changed by accident while you present it.
Handing over a file
If an inspector wants documents to take away, or you want to send them ahead, use Generate Audit Pack in the header of Readiness. It bundles the sections you choose for a date range into one ZIP with a summary cover page. The EHO visit page is what you show on screen; the Audit Pack is what you hand over.
After the visit
Upload the report under Documents in the EHO reports category and let Paddy draft the action points from it. The visit then appears under Readiness > Visits with its rating and the state of its plan, and each point reminds the owner and the site's managers as it falls due. See Turning an EHO Report into an Action Plan.
A few minutes before they arrive: make sure today's temperature and cleaning checks are logged, clear anything in your Inbox, and glance at the Food hygiene ring. A little housekeeping makes the page tell a clean story.