Why it matters
Recording incidents, accidents and near-misses gives you the evidence trail insurers and inspectors expect, and it surfaces patterns so you can fix the underlying cause before it repeats.
Where they live
Open Health & safety in the sidebar. It is one Records page, and the chips across the top are the kinds of report it holds: Accidents and near misses, Incidents and Fitness to work. The old Incidents & Accidents pages were folded into it in October 2026; their links and bookmarks open the right chip. See Health & Safety Records for the whole page.
Incidents are for something serious you may need for police or legal records, such as violence, theft or a safeguarding concern
Accidents and near misses is your accident book: injuries on site, and near-misses where nobody was hurt but could have been
Staff report either from the app, and managers can file one from the page itself.
Recording who was involved
Both forms capture the people, not just the event:
On an incident | On an accident |
|---|---|
People Involved (required), plus Witness Names & Contact Details | Person Injured (if any) and Witnesses |
Description of Injuries and Injury Severity | Type of Injury and whether first aid was given |
You also capture where it happened, what you did immediately, whether emergency services were called, any CCTV and evidence, and a priority. Add photos or footage to back it up.
Who was on shift
When you open a report, the Staff on Shift section shows who was checked in at the time, with their role and check-in and check-out times. It is drawn from check-in data, so it is an honest record of who was actually on. Expand a person to see their training certificates, documents, groups and recent sign-offs, which is what you need when working out whether the right people were trained.
Reviewing and tracking to resolution
Every new report lands in the Inbox of the site's managers for review. Each one moves through submitted, under review, requires action and resolved. Record your investigation, the root cause and the corrective action, so the whole story is in one place. Click Export PDF on a report to download it with its full amendment trail for an insurer or solicitor.
Reports are never "missing": a month with no accidents is good news, so these chips carry no dots.
Reporting to the HSE
Some accidents must also be reported to the HSE under RIDDOR. Paddl does not report for you; see Health & Safety Records for which ones, and note the HSE reference in the report's actions.
Serious incidents come first. For a customer allergic reaction or suspected food poisoning, handle the medical and safety situation immediately, then document everything. From a report, click Get Legal Guidance to open Legal Guidance with the report already linked, so you get next steps and the evidence to gather.