Operations
Routines, deliveries, documents, training, equipment, suppliers, and the Knowledge Hub.
Routines and Checklists
See today's tasks across your sites, build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.
Read articleScheduling checks around service
The routine editor shows the quiet windows in each site's day so a check lands in a lull, not the lunch rush.
Read articleLate and missed tasks
When a task becomes overdue, when it becomes missed, what "missed in the busiest hour" means, and how to resolve one.
Read articleClosing a Site for a Period
Tell Paddl a location is shut between two dates so no tasks are created for those days, and clear any that already were.
Read articleRecording Deliveries & Traceability
Check deliveries in against the supplier's paperwork, take chilled and frozen temperatures, and keep the batch detail you need for a recall.
Read articleDocuments and Staff Sign-Off
Upload certificates, policies and reports by category, track expiry and review dates, require staff signatures, and let AI extract key data from what you upload.
Read articleDelivery Notes
Turn a supplier's order confirmation or delivery note into a due delivery, with every product linked to your allergen chart.
Read articleKnowledge Hub and Ask Paddy
Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.
Read articleWhat Ask Paddy can do for you
Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.
Read articleConfirming and cancelling Paddy actions
Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.
Read articleStaff Training & Compliance
Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.
Read articleEquipment Management
Track equipment, schedule servicing and PAT testing, attach manuals, and link items to your HACCP controls.
Read articleManaging Suppliers & Recalls
Keep supplier records and act on recalls fast using the batch detail captured at goods-in.
Read articleManaging Contractors
Set credential requirements, invite contractors, review their documents, and control access with events.
Read articleManaging Visitors
Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.
Read articleImporting Data with CSV
Bulk-load equipment, suppliers, and allergens from a spreadsheet, with Paddy reading it for you, instead of adding them one at a time.
Read articleThe Calendar
See tasks, equipment servicing, maintenance, and appointments on one calendar, and subscribe to it.
Read articleMaintenance Jobs & Appointments
How a reported fault becomes a booked job, gets a deadline, and is tracked through to done.
Read articleAreas & Rooms
Divide a venue into the places work actually happens: the cellar, the customer WC, or all sixty guest rooms.
Read articleAssigning Maintenance Work
Give a job to a person, a team or a contractor, and make sure the person it lands on is told.
Read articlePlanned Maintenance (PPM)
The checks and services that should happen on a cycle, from a catalogue of what a UK hospitality site is expected to do.
Read articleMaintenance Reporting
What you spent, where the backlog is, which places keep breaking, and what the landlord should be paying for.
Read articleRecalls & Batch Traceability
Trace stock from supplier to use, and act quickly and provably when a supplier issues a recall.
Read articleStaff Inductions
Set up an induction so new starters complete the right steps and sign the right documents on day one.
Read articleExporting & Printing Your Records
Where to find the export, download and print options across Paddl, including the per-chip export on every Records page, and which format each gives you.
Read articleBuilding your first rota
Draft a week, copy last week forward, and save a template you can reuse.
Read articlePublishing a rota, and what the notice counter means
What staff see when you publish, and why Paddl records how much notice each change gave.
Read articleEligibility warnings on the rota
What each warning means, and why Paddl warns you rather than stopping you.
Read articleApproving hours and timesheets
How Paddl works out what was worked, what the flags mean, and how to correct a line.
Read articleExporting hours to payroll
The four formats, what is in the file, and what Paddl deliberately does not do.
Read articleRecording tips and how they were shared
Enter a tip pot per period, share it over approved hours, and keep the record the law now asks for.
Read articleThe rota and closed sites
What happens to shifts and alerts when a site is shut for a refurbishment or a holiday.
Read articleConnecting Square
Connect your Square account so takings arrive every half hour, with thirteen months of history to start from.
Read articleMapping Square locations to your sites
Pair each Square location with the Paddl site it feeds, and what happens to the locations you leave unmapped.
Read articleWhat the till sync brings in
What Paddl reads from Square, how often, how long a day keeps settling, and which features each figure feeds.
Read articleEntering takings by hand or from a spreadsheet
Enter a day's takings, import a CSV of them, and what happens when an entry and the till disagree.
Read articleReading the sales forecast
What the expected figure and the likely range mean, what drives them, and what the notes on a day are telling you.
Read articleHow accurate is the forecast, and when it says no
How the accuracy figure is measured, what moves it, and every reason a site can have no forecast.
Read articleWho can see sales and labour cost
Sales are owner-only unless the owner lets managers in. Labour cost has its own switch. What each setting exposes.
Read articleThe demand band on the rota
The strip under each rota day shows how busy the site usually is, hour by hour, from up to thirteen weeks of takings.
Read articleLetting Paddy suggest a week
Ask Paddy to draft a week of open shifts against the demand band and your labour target. It never publishes.
Read articleThe labour cost report
What the rota will cost against what the approved hours cost, by site, person and day, and as a share of sales.
Read articleWhat are Rules & Automations?
Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.
Read articleCreate your first automation
Use a starter template to set up a working rule in a couple of minutes.
Read articleShow weather, wind and tide at check-in
Give staff live conditions for their location the moment they check in.
Read articleReact when a temperature is logged out of range
Automatically create a corrective task and alert managers the moment a fridge or freezer is logged out of safe range.
Read articleSend staff a task when the forecast matches
Create a task automatically when the day is forecast sunny, hot or wet.
Read articleConditions explained
How weather conditions work, and how combining them controls when a rule fires.
Read articleActions explained
The things a rule can do when it fires, from showing a panel to creating a task.
Read articleApply a rule to specific locations
Run a rule everywhere or only at the sites it suits.
Read articleHandovers
Where handover and end-of-day reports live in the admin panel, how to acknowledge one, and what the Handovers module switches on.
Read articleAdd manager notes to the handover report
Leave attributed notes on the day's handover so the next shift knows what changed.
Read articleSupplier Approval
Record when you approved each supplier and when to review them, and clear the Supplier approval chip on the Food Safety Records page.
Read articlePPM Certificates under Documents
Complete a planned maintenance visit with its certificate attached and Paddl files it under Documents, with an expiry worked out from the interval.
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