The Knowledge Hub
The Knowledge Hub is your own searchable library: how to use a piece of equipment, prep guides, SOPs, supplier info, and the answers to questions staff ask all the time. Unlike Documents, it is for everyday lookup, not formal sign-off.
Creating knowledge pages
Go to Knowledge Hub and click Add Page
Write the content, adding images or video where it helps
Organise pages into folders
Publish it so staff can see it
Ask Paddy
Ask Paddy is the AI assistant in the app. It answers staff questions from your own content, so "how do I clean the grinder?" or "what allergens are in the chocolate cake?" get answers based on your knowledge pages, documents, allergen matrix, and records, not generic web advice.
Paddy draws on a wide range of your data:
Knowledge pages, documents, and SOPs
Your allergen matrix and menu
Live compliance signals such as training status and overdue checks
Published help articles, so it can explain how Paddl itself works
The more you add, the better Paddy gets. If staff ask something Paddy cannot answer well, add a knowledge page covering it, written in the words your team actually use, and Paddy will use it next time.
What Paddy will and will not do
It answers from your published content and tells you when it does not have the information, rather than guessing
It is guidance, not a substitute for professional or legal advice, so always verify safety-critical decisions
If it cannot help, staff can ask to speak to a human and reach your support team