Two ways to record a delivery
Against its paperwork. Send Paddy the order confirmation or delivery note and it becomes a due delivery. When the van arrives, you check it in line by line. See Delivery notes.
Without a note. For a delivery with no paperwork, log it with the delivery check form.
Receiving a due delivery
Open the delivery from Deliveries on the web, or tap the delivery tile in the app, which lists what is due at your site today and anything overdue.
Take a chilled reading and a frozen reading. You are only asked for the ones the delivery has goods for. Paddl shows the limit beside each: 8°C or below for chilled and -15°C or below for frozen in the UK (41°F and 0°F in the US). In the app, the ± key gives you the minus sign the number pad lacks.
Go down the lines. Everything starts as received. Mark anything that came short (and how many came) or that you sent back, with a word on what was wrong. You can add a reading for a single item too.
If a reading is out of range, say what you did about it. If you sent back everything that reading covers, the rejection is recorded as the action.
Record delivery.
A reading out of range is still recorded, flagged for action, and your managers are alerted. If the delivery brought products whose allergens nobody has checked yet, managers get a "check the allergens" alert, which closes itself once those products are confirmed.
No signal at the back door
The app keeps the list of deliveries due at your site, so you can check a van in with no signal. The delivery shows as received and syncing, and is recorded once as soon as the phone is back online, however many times it tries. If someone else received it first, the app tells you.
Logging a delivery without a note
In the app, tap the delivery tile and choose Log a delivery without a note. On the web, go to Deliveries, click Add delivery and choose Record a delivery.
Choose the delivery type and location, then enter the date and time, and a chilled and a frozen reading for the goods that need one
Record whether the quality check passed and whether you accepted it, note any issues and what you did about a reading out of range, and submit
Batch detail for traceability
Every received line becomes a batch item with its storage, reading and product, so you can trace what came in, from whom, and when. For a delivery logged by hand, add the batch items yourself: item name, batch number, use-by and best-before dates, and quantity.
Acting on a recall
If a supplier issues a recall, the batch detail captured at goods-in lets you find affected stock quickly, pull it, and document what you did. Record the recall itself under Suppliers & Recalls. An inspector will also ask whether the suppliers you receive from are approved; see Supplier Approval.
Where to review
Each delivery is a delivery check record under Food Safety > Records: switch to the Reports tab and pick the Deliveries chip. Open one to review it and set its status, or export the chip for a date range. The audit pack includes every delivery check in the period, with its readings and what was done, and any delivery that was due but never received.