Who owns a job
A maintenance job belongs to one of three things, and only ever one at a time:
A person. A named member of your team.
A team. Anyone in a staff group, such as Maintenance or Facilities. Useful when you care that it gets done rather than who does it.
A contractor. Somebody outside the business who is set up in Paddl.
Naming one clears the others. There is deliberately no way to have a job belong to a person and a team at the same time, because then there are two answers to whose it is and the honest answer is nobody.
What the assignee is told
Assigning sends a notification. A person gets it; a team means every active member of that team gets it. The person doing the assigning does not, since they already know.
On their phone the job then appears in their normal task list for the day, in among their routine checks, rather than in a separate maintenance section they would have to remember to look at. They can start it, pause it with a reason, and finish it with notes and photos, including from a cellar with no signal.
When somebody on the assigned team starts the job, it moves onto them. Team ownership becomes personal ownership at the moment somebody picks the work up, which is what a team assignment is for.
Teams that cover a trade
A staff group can declare the trades it covers, on the group under Team, then Groups. Set a job trade and the assignee picker puts the people and teams who cover that trade first, under a heading, with everyone else below.
That is all trades do. Nothing is blocked and nobody is stopped from assigning whoever they like. It is there so the right name is the easy one to reach for.
You can also give somebody a job title on their profile. It shows beside their name in the picker, so you are choosing between "Dave R, Maintenance Lead" and a list of bare names.
Booking a contractor
Choosing a contractor shows their credential status at the moment you book: compliant, expiring soon, not compliant, or not set up. It is advice, not a block, and the check is saved onto the job so you can see later what you knew at the time.
If the person is a one-off who is not set up in Paddl, use the tradesperson name and phone fields instead. That is what they are for.
Putting a job on hold
Work that is blocked should say so. Put it on hold and pick a reason: waiting for parts, a quote, access, the landlord, or an approval. Add a note if there is something worth saying.
Held time is tracked separately, so a job that sat three weeks waiting for a part does not read as three weeks of nobody caring.
Finding what is on somebody
Filter the board by owner: a person, a team, yourself, or unassigned. Unassigned means nobody at all, contractors included, so it is the list of work that will not happen unless you do something.
If a job is on your own name, a card on your dashboard says so and how many are past deadline. You can also just ask Ask Paddy: see What Ask Paddy can do for you.