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Routines and Checklists

Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Getting Started

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Account & Billing

Setting Up Regions

Group your locations into regions for cleaner multi-site management on enterprise accounts.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Staff Inductions

Set up an induction so new starters complete the right steps and sign the right documents on day one.

Managing Contractors

Set credential requirements, invite contractors, review their documents, and control access with events.

Publishing a rota, and what the notice counter means

What staff see when you publish, and why Paddl records how much notice each change gave.

Staff did not get the task or notification

Why a rule fired but the person did not see the task or alert.

A staff member is blocked from a task or area

Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.

Staff are not getting push notifications

If reminders and alerts are not reaching a phone, the cause is usually the device, the notification settings, or the type of task.

A document is not showing for staff to sign

When a policy or document does not reach the people who need to sign it, check whether it is archived, who it is assigned to, and where they are.

A maintenance job is not showing, or nobody was told

A job that will not appear on somebody phone, an assignment that told nobody, or a request that never became a job.

Completing Training on the App

Work through assigned training modules, pass the assessment, and find your certificates, even offline.

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

A routine is showing up twice

A duplicated routine almost always means it has been assigned in two overlapping ways to the same person.

The App for Contractors

How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.

Getting Started

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

Eligibility warnings on the rota

What each warning means, and why Paddl warns you rather than stopping you.

A routine is not showing up in the app

Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.

Assigning Maintenance Work

Give a job to a person, a team or a contractor, and make sure the person it lands on is told.

Confirming and cancelling Paddy actions

Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.

What Ask Paddy can do for you

Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.

Send staff a task when the forecast matches

Create a task automatically when the day is forecast sunny, hot or wet.

Compliance & Food Safety

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.

Seeing your shifts in the app

Where your rota lives in Paddl Assist, and what the times mean.