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Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Account & Billing

Switching Between Businesses & Adding a New One

Use the business switcher to move between businesses you belong to, and add a new business with its own billing.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

Risk Assessments

Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.

Routines and Checklists

Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.

Logging In and Troubleshooting Access

Staff Inductions

Set up an induction so new starters complete the right steps and sign the right documents on day one.

Managing Contractors

Set credential requirements, invite contractors, review their documents, and control access with events.

A staff member cannot log in

Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.

Staff did not get the task or notification

Why a rule fired but the person did not see the task or alert.

A staff member is blocked from a task or area

Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.

Uploading Your Certificates & Documents

Add a food hygiene or first aid certificate, a training record, or an ID document to your own profile from the app, with expiry reminders.

A maintenance job is not showing, or nobody was told

A job that will not appear on somebody phone, an assignment that told nobody, or a request that never became a job.

Alerts & Notifications

Notification Settings

Choose what notifies you and how, and the best ways to get a message to the whole team today.

Completing Training on the App

Work through assigned training modules, pass the assessment, and find your certificates, even offline.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

The App for Contractors

How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.

Ask Paddy cannot answer a question or will not do something

Why Paddy comes back with nothing, why it sometimes declines an action on purpose, and what to do about each.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

Eligibility warnings on the rota

What each warning means, and why Paddl warns you rather than stopping you.

What are Rules & Automations?

Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.

Create your first automation

Use a starter template to set up a working rule in a couple of minutes.

Assigning Maintenance Work

Give a job to a person, a team or a contractor, and make sure the person it lands on is told.

Confirming and cancelling Paddy actions

Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.

Building your first rota

Draft a week, copy last week forward, and save a template you can reuse.

Exporting & Printing Your Records

Where to find the export, download, and print options across Paddl, and which format each one gives you.

What Ask Paddy can do for you

Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.

Send staff a task when the forecast matches

Create a task automatically when the day is forecast sunny, hot or wet.

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

Location Monitoring: Noise, Capacity & Refusals

Record sound readings, capacity, and refusals, which matter most for pubs, bars, nightclubs, and late venues.

Managing Visitors

Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.

COSHH Management

Keep a digital COSHH register with safety data sheets, hazard info, PPE, and first aid for every chemical.

Seeing your shifts in the app

Where your rota lives in Paddl Assist, and what the times mean.

Maintenance Jobs & Appointments

How a reported fault becomes a booked job, gets a deadline, and is tracked through to done.