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Logging In and Troubleshooting Access

Knowledge Hub and Ask Paddy

Build a searchable knowledge base that powers Ask Paddy, the AI assistant your staff can ask anything.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Staff Inductions

Set up an induction so new starters complete the right steps and sign the right documents on day one.

Account & Billing

Switching Between Businesses & Adding a New One

Use the business switcher to move between businesses you belong to, and add a new business with its own billing.

Risk Assessments

Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.

Completing Training on the App

Work through assigned training modules, pass the assessment, and find your certificates, even offline.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

Managing Contractors

Set credential requirements, invite contractors, review their documents, and control access with events.

The App for Contractors

How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.

Managing Visitors

Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Staff did not get the task or notification

Why a rule fired but the person did not see the task or alert.

Location Monitoring: Noise, Capacity & Refusals

Record sound readings, capacity, and refusals, which matter most for pubs, bars, nightclubs, and late venues.

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.

COSHH Management

Keep a digital COSHH register with safety data sheets, hazard info, PPE, and first aid for every chemical.

Alerts & Notifications

Notification Settings

Choose what notifies you and how, and the best ways to get a message to the whole team today.

Routines and Checklists

Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

Ask Paddy cannot answer a question

Paddy answers from your business content and the Paddl help guides, so a blank answer usually means the information is not there yet.

Exporting & Printing Your Records

Where to find the export, download, and print options across Paddl, and which format each one gives you.

A staff member cannot log in

Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.

Send staff a task when the forecast matches

Create a task automatically when the day is forecast sunny, hot or wet.

Create your first automation

Use a starter template to set up a working rule in a couple of minutes.

What are Rules & Automations?

Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.

A staff member is blocked from a task or area

Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.