What happens at your business
Head office | At your business |
|---|---|
Adds an allergen | It shows at once on the product or dish and on every dish that uses it: your chart, your menus, the public allergen page and the exports. Nobody needs to confirm a gain. |
Removes an allergen | Your business keeps showing it until an owner or a manager for the whole business confirms. See Confirming an allergen removal from head office. |
Changes something else | Such as the method or shelf life. It goes live at once. |
The owner and managers get one notice for the update, not one per dish. It says what changed and how many dishes and menus it touched.
Why gains don't wait
A dish that shows an extra allergen is safer than one that misses it. So a gain goes live everywhere straight away, recorded as head office's change. A removal makes a dish look safer, so it always waits for someone who knows your kitchen.
What updates by itself, and what doesn't
Your public allergen page, its QR codes, your website embed and your exports are built from live data, so they are right as soon as the update is applied. Paper isn't, and Paddl can't see it. When you open the update, it lists what to reprint:
Any printed allergen matrix, menu or poster, with the new PDF to download
Labels printed from Paddl that are still within their use-by date, by dish
What to do
Open the update from the notice or from the item
Check what changed and reprint anything on paper
Tell the team. See Telling your team about an allergen change
Acknowledge it within 7 days. See Acknowledging a group update
Allergens you added yourself
An allergen you added at your business, such as cross-contact in your own kitchen, stays through every update from head office.