Why a removal waits
A removal makes a dish look safer to a customer, so Paddl never applies one without a person at your business checking it. Until then, your chart, allergen page, exports and labels keep the allergen. That is stricter, so nothing unsafe is shown, but it is out of date, so confirm it soon.
Where you see it
Paddl raises an alert to the owner and managers. The product or dish shows a notice, for example "Your Group removed soya from Brioche bun. Your page still shows soya until you confirm." Choose Review removal.
Confirming it
Check the dishes that lose the allergen. They come first, because they are what customers see
Check the product or prep item itself: what it shows now, and after
Confirm only if you have checked the allergen is really gone from what you serve
Choose the confirm button, which names what it covers, such as Confirm for the bun and 3 dishes
One confirm covers the item and every dish that loses the allergen because of it, so you never confirm the same removal twice. A dish that still gets the allergen from another ingredient keeps it, and the panel says which.
You can tell the team in the same step: Paddl posts one team message saying what no longer contains the allergen, and which dishes. See Telling your team about an allergen change.
Who can confirm
The owner or a manager for the whole business, on the web or in the app. Other managers can see the removal but can't confirm it. Shared devices can't see or confirm it.
If head office changes it again
If head office puts the allergen back before you confirm, the removal goes away. Nothing changes at your business
If head office removes another allergen from the same item, it joins the removal already waiting, and you confirm them together
If your business leaves the organisation
The removal is your business's own record, so it stays waiting until someone here confirms it.