Why it matters
Suppliers sometimes send a different product when the usual one is out of stock, such as a seeded bun instead of a plain brioche bun. The substitute can bring an allergen your dishes don't list. The FSA expects you to catch substitutions like this, so Paddl asks someone at your business to look at each one.
How Paddl spots one
When you photograph or upload a delivery note, Paddl reads it. If the note marks a line as a substitute, for example "sub for BB104", and what it replaces is a product head office looks after at your business, the line is kept as a substitute for that group product. Paddl matches the code, or the exact name. It never guesses: a line the note doesn't mark as a substitute is not treated as one.
Products head office looks after are also matched first when a note is read, by supplier and code, then by exact name. So a delivery of a group product never creates a second copy of it on your chart.
Where you see it
In the app, while you receive the delivery, the line says Substitute for group product and names it
Once it is received, the owner and managers get an alert, for example Substitute for group product Brioche bun. It names what came and any allergens it adds
The delivery's page on the web shows a notice with Review. The app links there with Review it in Paddl on the web
Deciding what it means
The review shows the group product beside what came, with the allergens of each. Choose one, then Save:
Choice | What happens |
|---|---|
Same allergens, no change | The substitute matches. Nothing changes. If the substitute adds an allergen, this is not chosen for you: check the pack first. |
Add its allergens to the group product here | The extra allergens are added to the group product at your business straight away, and to every dish that uses it. Adding an allergen is stricter, so it doesn't wait. Head office sees it as stricter at your business and needs to do nothing. |
Use it as a local variant | You keep using the substitute in your dishes instead of the group product. Paddl lists head office's dishes that use it. Open each one and choose | Use a local ingredient on its line, with a reason head office can read. See Group recipes and prep.
Each decision is recorded against the delivery, with who made it and when. The alert closes when every substitute on the delivery is decided.
Who can decide
The owner or a manager, on the web. Shared devices can't. Check the substitute's pack label before you choose: an allergen suggested from the delivery note is a guess until someone checks it.