Why you acknowledge
Updates from head office to dishes, prep, products and group menus go live at your business as soon as they are published. Acknowledging records that someone here has seen the change and dealt with what Paddl can't do for you, such as paper and labels. It doesn't change anything, and it never undoes anything.
Where you see it
The owner and managers are told when an update is applied. The item shows a notice, for example "Your Group updated Brioche bun (v5). Now contains sesame.", with the date to acknowledge by, and it is on Home too. Choose Review and acknowledge.
The acknowledge panel
The panel is read-only, because the change is already made. It shows:
What changed: before and now, with head office's change note
Dishes and menus that changed at your business
Reprint anything on paper: your allergen matrix, menus and poster as PDFs to download, and labels printed from Paddl that are still in use
Tell the team: a team message about the change, sent when you acknowledge
When you have checked, reprinted and told the team, choose Acknowledge. You can acknowledge whatever you did above. The item's change log records who acknowledged it and when.
A menu update
A change to a group menu has its own card, headed with the menu's name. It lists what changed on the menu since it was last acknowledged:
Added: dishes now on the menu. A dish new here is marked To confirm: it shows on the page once someone here confirms it
Taken off: off this menu only. The dish stays on your chart and on any other menu
Moved: a dish now in another section
Sections added, renamed or taken off. Local specials in a section taken off stay on the menu, with no section
A new name for the menu
A dish you marked Not served here stays off your menu when an update arrives, and head office sees that you don't serve it.
There are no allergen changes on a menu card, because each dish keeps its own. A dish's allergen change comes on that dish's own card. Tell the team sends one message naming the dishes added and taken off, such as "Your Group changed Main menu: added Smash burger (to confirm before it shows); removed Onion rings". The notice opens the menu. See Group menus.
Who can acknowledge
The owner or any manager at the business. Group dishes and products belong to the whole business, so a manager of any of its sites can acknowledge them. A menu update can be acknowledged by the owner, a manager for the whole business, or a manager of a site that serves the menu. You can do it on the web or in the app. Shared devices can't acknowledge.
Due dates and reminders
You have 7 days from when the update was applied. Paddl reminds you before then. After 7 days, head office sees the update as overdue. Nothing is blocked or undone.
Removals are separate
An allergen head office removed is not live yet, so there is nothing to acknowledge. It needs confirming instead. See Confirming an allergen removal from head office.