Where to see your seats
The top of Team > Team Members shows how many seats are in use and how many are free, for example 12 of 15 seats in use · 3 free. Underneath it counts who is in them (active and invited people) and the people who are free (archived people and contractors), then how many seats come with your sites and how many extra seats you pay for.
What counts as a seat
Uses a seat: every active owner, manager and member of staff, and every invite that has been sent and has not expired. Cancelling an invite frees its seat.
Free: archived people and contractors. Archiving someone who has left frees their seat straight away.
Included seats and extra seats
Each site you pay for comes with five seats. Seats beyond those are extra seats, each charged per month or per year with your plan. Only extra seats can be removed: the seats that come with a site stay for as long as you pay for the site. See How Paddl Pricing Works.
Adding a seat when every seat is in use
A full plan does not stop you adding people. When every seat is in use:
Owners see Add a seat on the seat summary, with the price. Choosing Add team member > Invite one person offers the seat too, shows your extra seats before and after and the change to your bill, and opens the invite form once it is added. If more seats are in use than your plan has, it adds enough for one more person.
Managers are asked to get an owner to add a seat, because only an owner can change billing.
No subscription yet? An owner sees Choose a plan, which opens Settings > Subscription. Once you have a plan, you add seats as you need them.
On an enterprise deal, your seats are agreed with us. Email info@paddl-ai.co and we will add more.
A seat added during the month goes on your next invoice, pro rata for the rest of the billing period, rather than being charged there and then. During a free trial extra seats cost nothing until the trial ends. Owners can also set the number of extra seats under Settings > Subscription: see Managing Your Subscription.
Archiving frees a seat
To archive someone, open the menu on their row and choose Archive. They lose access and stop using a seat, and their records, training and timesheets are kept. You can bring them back later, and they use a seat again when you do.
If archiving someone leaves one of your paid extra seats empty, an owner sees a Your bill box with Also remove one spare seat, ticked. Leave it ticked to stop paying for that seat: you get a credit for the unused part of the billing period on your next invoice (on a trial there is nothing to credit). Untick it to keep the seat for someone new. It only ever removes one seat, and deleting someone permanently offers the same choice.
Stopped with "User Limit Reached"? See I hit a limit or got a payment prompt. For inviting people and what each role can do, see Inviting and Managing Team Members.