The symptom
A shared tablet keeps signing itself out during a shift, and staff have to log back in, sometimes with a password nobody on shift knows. It can look like the "session expired".
What was happening
On older versions, a shared tablet automatically signed out after about 15 minutes of no activity. On a venue tablet under one shared login, that ended everyone's access until someone re-entered the account password. It was not a real session expiry, and it is separate from the way the app keeps your login alive over a week.
The fix
Newer versions lock an idle tablet instead of signing it out. The login stays put and anyone on shift taps a four-digit device PIN to carry on. Update Paddl Assist to the latest version from the App Store or Google Play to get this.
The first lock asks you to set the PIN; after that it just asks for it.
Typing into a form counts as activity, so a long check no longer looks idle.
Forgotten the PIN? Use Forgotten the PIN? Sign out on the lock screen, or a manager can reset it under Profile > Security.
Full detail is in Signing In, Face ID & Shared Tablets.
When to contact support
If you are on the latest version and a device still signs itself out rather than locking, contact us at support@paddl-ai.co.