An alert is not being raised

When you expect Paddl to flag something and it does not, check whether the alert was already handled or whether the thing it watches is switched off.

2 min readUpdated Today

The symptom

You expected Paddl to raise an alert, for example for an overdue task, an out-of-range reading, or an upcoming expiry, and nothing appeared.

Has it already been handled? An alert that was resolved or acknowledged drops off the active list. Check resolved alerts before assuming it never fired.
Is there already one open for the same thing? Paddl raises one alert per issue and does not stack duplicates, so an existing open alert is the one you are looking for.

Confirm the item it watches is active. Alerts are tied to live records. If a piece of equipment, a routine, or a location is switched off, its alerts are suppressed.
For equipment service alerts, confirm a service date is set. A service reminder needs a next service date to count down from. With no date, there is nothing to alert on.
Check the equipment is not marked offline. Equipment taken offline for repair stops generating its alerts until it is brought back on.

For what each alert means and how to act on it, see Understanding Alerts. If equipment is the issue, see Equipment is missing or not raising service alerts.

If the watched item is active and set up correctly and the alert still does not appear, contact us at support@paddl-ai.co.

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Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.

When a routine creates no tasks for anyone, the cause is usually the routine setup itself rather than who can see it.

A duplicated routine almost always means it has been assigned in two overlapping ways to the same person.

If reminders and alerts are not reaching a phone, the cause is usually the device, the notification settings, or the type of task.