What alerts are
Alerts are how Paddl flags things that need attention. They are raised automatically from your own data and gathered under Alerts in the admin panel, so you do not have to go looking for problems.
What raises an alert
Alert | Triggered when |
|---|---|
Overdue task | A routine or task is past its due time |
Out of range | A temperature or other reading is outside its limit |
Equipment | Service is due, or a monitored unit goes offline |
Expiry | A document, insurance, or licence is nearing its date |
Review due | A risk assessment or HACCP plan is due a review |
SFBB update | The FSA template has changed |
Unfilled shift | A published shift with nobody on it starts within 48 hours |
Rota vs forecast | A day in the next week looks under- or over-rostered for what the site is expected to take |
Till disconnected, Till sync failed, No takings received | The Square connection has stopped, is failing, or a mapped site has sent nothing |
How open-shift alerts are ordered
Where a site has a sales forecast, the unfilled-shift alert puts the empty shift that covers the most expected takings first and says which hour and why. Without a forecast it is the plain count. See Unfilled shift alerts for what clears it and what it skips.
Clearing them
Open Alerts
Take the action each one points to, such as logging the missed check, booking the service, or renewing the document
The alert clears once the underlying issue is resolved
Tip: Clear open alerts before an inspection so your EHO Visit Dashboard tells a clean story.
An alert or notification missing? See An alert is not being raised or Staff are not getting push notifications.