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Completing Training on the App

Work through assigned training modules, pass the assessment, and find your certificates, even offline.

Managing Suppliers & Recalls

Keep supplier records and act on recalls fast using the batch detail captured at goods-in.

Protection

Monitoring Customer Reviews

Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.

Managing Contractors

Set credential requirements, invite contractors, review their documents, and control access with events.

The App for Contractors

How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Food Safety & Hygiene Records

See completed temperature, cleaning, and food safety checks, with completion status and filters.

Account & Billing

Regional & Unit Settings

Choose temperature units and date format, and understand how your country changes the app.

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.

Preparing for an EHO / Inspection Visit

Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.

Alerts & Notifications

Understanding Alerts

What Paddl alerts mean, how they are raised, and how to clear them before an inspection.

COSHH Management

Keep a digital COSHH register with safety data sheets, hazard info, PPE, and first aid for every chemical.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Routines and Checklists

Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Getting Started

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Getting Started

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

Allergen Matrix

Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.

Exporting & Printing Your Records

Where to find the export, download, and print options across Paddl, and which format each one gives you.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base that powers Ask Paddy, the AI assistant your staff can ask anything.

Risk Assessments

Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.

How Do I Review or Update My HACCP Plan?

Use Review with AI to check an existing HACCP plan against your current menu, allergens and chemicals, apply the suggested changes, and sign off a review.

Uploading Your Certificates & Documents

Add a food hygiene or first aid certificate, a training record, or an ID document to your own profile from the app, with expiry reminders.