The symptom
You used Review with Paddy on a HACCP plan and it did not behave as you expected: it suggested nothing, you could not apply a change, or you ended up with two plans.
It suggested no changes
That is usually correct, not a fault. If the plan already reflects your current menu, allergens, and chemicals, the review returns no suggestions and says the plan still matches your operations. If you expected a specific change, check that the underlying data is actually in Paddl first: the new item is on the menu and allergen matrix, or the new chemical is in your COSHH register. The review can only act on data the system holds.
Nothing happened when I clicked Review with Paddy
Look in the Paddy panel. The suggestions arrive there, not on the plan page, and the review runs in the background, usually for under a minute
If it shows an error, it will say so. Try again, and if it keeps failing contact support
Check the plan is a draft, under review or in force. The button is in the plan's header and in its Verification & Reviews section
I cannot apply a suggestion
Applying changes to a HACCP plan is limited to owners and managers. Staff accounts cannot run the review or apply it
Apply changes only makes the suggestions you have accepted. Click Accept on each one you want first; anything left undecided stays open for later
I ended up with a duplicate plan
Review with Paddy updates the plan you opened, so it never creates a duplicate, and Draft with Paddy refuses a site that already has a plan and offers a review instead. Duplicates usually come from Create manually. If you already have an unwanted draft, open it under Food Safety > HACCP Plans and delete it. See How do I review or update my HACCP plan?.
When to contact support
If Review with Paddy keeps failing after a retry, contact us through the chat widget at help.paddl-ai.co or email support@paddl-ai.co, and tell us the plan name.