Search Help Articles

How Paddl Pricing Works

Understand per-location pricing, what every location includes, and how extra users and storage are charged.

Protection

Monitoring Customer Reviews

Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.

Managing Contractors

Set credential requirements, invite contractors, review their documents, and control access with events.

A routine is not generating any tasks at all

When a routine creates no tasks for anyone, the cause is usually the routine setup itself rather than who can see it.

Mobile App

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

Getting Started

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

A document is not showing for staff to sign

When a policy or document does not reach the people who need to sign it, check whether it is archived, who it is assigned to, and where they are.

Weather or tide data looks wrong or missing

What to check when the check-in panel has no weather, wind or tide.

Regional & Unit Settings

Choose temperature units and date format, and understand how your country changes the app.

Switching Between Businesses & Adding a New One

Use the business switcher to move between businesses you belong to, and add a new business with its own billing.

Setting Up Regions

Group your locations into regions for cleaner multi-site management on enterprise accounts.

Compliance & Food Safety

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Managing Your Subscription

Add locations, users, and storage, change your plan, update payment, and cancel. For account owners.

Routines and Checklists

Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Getting Started

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Getting Started

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

A routine is not showing up in the app

Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.

I hit a limit or got a payment prompt

Being stopped from adding a location, a user, or a file usually means you have reached what your current plan includes.

My automation did not fire

Work through the usual reasons a rule did not run or create its task.

The check-in panel is not showing

Steps to take when staff check in but see no weather or tide panel.

Apply a rule to specific locations

Run a rule everywhere or only at the sites it suits.

Show weather, wind and tide at check-in

Give staff live conditions for their location the moment they check in.