Logging a complaint
Log customer complaints under Customer > Complaints with the date, what happened, the location, and how it was resolved. Capturing them in one place turns scattered feedback into a record you can act on and show you handled.
Spotting patterns
Paddl categorises complaints and surfaces patterns, so a recurring problem with one dish, one shift, or one location becomes obvious rather than getting lost. That is what turns a string of grumbles into something you can actually fix.
Closing the loop
Where a complaint points to a fixable cause, link a corrective action such as retraining or a process change, and track it through to resolved. The complaint and what you did about it stay together.
Related: Complaints are one early-warning signal; customer reviews are another. Paddl can even tie a review back to the shift it relates to and any complaint logged around the same time.