Logging a complaint
Log customer complaints under Customer > Complaints with the date, what happened, the location, and how it was resolved. Capturing them in one place turns scattered feedback into a record you can act on and show you handled.
Spotting patterns
Once there are 5 complaints in the last 30 days, Paddy's analysis at the top of the Complaints page looks for patterns: three or more of the same kind, complaints bunching on one day or at one time, serious complaints still open after a week, and complaints taking long to resolve. Most findings link to the complaints behind them, so a recurring problem becomes obvious rather than getting lost. It runs again every Monday. See Paddy's analysis.
Closing the loop
Where a complaint points to a fixable cause, link a corrective action such as retraining or a process change, and track it through to resolved. The complaint and what you did about it stay together.
Related: Complaints are one early-warning signal; customer reviews are another. Paddl can even tie a review back to the shift it relates to and any complaint logged around the same time.