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Found 11 results for "customer"

Articles

Reporting Incidents, Accidents & Near-Misses

Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.

Legal Guidance

Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Monitoring Customer Reviews

Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.

Risk Assessments

Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.

Logging Checks & Reports on the App

Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.

Customer Complaints

Log complaints, categorise them, link a corrective action, and track resolution so patterns surface early.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Notification Settings

Choose what notifies you and how, and the best ways to get a message to the whole team today.

Allergen Matrix

Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.