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Found 16 results for "customer"
Articles
Reporting Incidents, Accidents & Near-Misses
Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.
Mobile AppSigning In, Face ID & Shared Tablets
Use Face ID or a fingerprint, stay signed in, and unlock a shared tablet with its device PIN instead of signing back in.
Mobile AppTeam & Compliance Oversight (Manager)
See each staff member's compliance, drill into the detail, track visitors on site, and check section status.
ProtectionMonitoring Customer Reviews
Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.
ProtectionCustomer Complaints
Log complaints, categorise them, link a corrective action, and track resolution so patterns surface early.
Alerts & NotificationsNotification Settings
Choose what notifies you and how, and the best ways to get a message to the whole team today.
OperationsAreas & Rooms
Divide a venue into the places work actually happens: the cellar, the customer WC, or all sixty guest rooms.
OperationsMaintenance Reporting
What you spent, where the backlog is, which places keep breaking, and what the landlord should be paying for.
ProtectionLegal Guidance
Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.
Compliance & Food SafetyRisk Assessments
Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.
Compliance & Food SafetyAllergen Matrix
Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.
Mobile AppLogging Checks & Reports on the App
Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.
Mobile AppManager Mode on the Mobile App
Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.
OperationsWhat Ask Paddy can do for you
Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.
OperationsThe rota and closed sites
What happens to shifts and alerts when a site is shut for a refurbishment or a holiday.
Getting StartedGetting Started with Paddl
Set up your account, configure your business, invite your team, and get your first checks running.