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Articles

Reporting Incidents, Accidents & Near-Misses

Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.

Legal Guidance

Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Completing Training on the App

Work through assigned training modules, pass the assessment, and find your certificates, even offline.

Exporting & Printing Your Records

Where to find the export, download, and print options across Paddl, and which format each one gives you.

Importing Data with CSV

Bulk-load equipment, suppliers, and allergens from a spreadsheet instead of adding them one at a time.

Managing Your Subscription

Add locations, users, and storage, change your plan, update payment, and cancel. For account owners.

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI, manage CCPs and corrective actions, run reviews and sign-off, and export to PDF.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Allergen Matrix

Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.