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Allergen Management

Track allergens in your menu items to keep customers safe and comply with UK regulations.

My Documents (Mobile)

Staff can upload their personal documents like certificates and training records.

Understanding User Roles

Paddl has three user roles, each with different permissions.

Getting Started with Paddl

A step-by-step guide to setting up your Paddl account, inviting your team, and configuring your business.

Staff Induction Tracking

Track new staff inductions to ensure everyone completes required onboarding.

Managing Notifications

Control how and when Paddl notifies you about important events.

Logging In and Troubleshooting Access

How to log in, switch accounts, and fix common access issues.

What is Paddl?

Paddl is a comprehensive compliance and operations management platform designed specifically for the hospitality industry. Whether you run a café, restaurant, pub, hotel, or takeaway, Paddl helps you stay compliant and organised.

Downloading the Mobile App

Paddl Assist is available for both iOS and Android devices.

Mobile App Overview

Paddl Assist is the mobile app for staff to complete daily tasks, submit reports, and access knowledge. Available on iOS and Android.

Switching Locations (Mobile)

If you work at multiple locations, you can switch between them in the mobile app.

Admin Panel vs Mobile App

Understand the difference between the admin panel and the mobile app, and when to use each.

Mobile App Settings

Customise your Paddl Assist mobile app experience through the settings menu.

Downloading the Paddl App

Where to download the Paddl mobile app and how to log in for the first time.

Resetting Your Password

If you've forgotten your password, you can reset it via email.

Temperature Monitoring

Regular temperature monitoring is essential for food safety. Paddl helps you track and document all temperature checks.

Routines and Checklists

How to create, schedule, and assign recurring checklists for your team.

COSHH Chemical Management

COSHH (Control of Substances Hazardous to Health) requires you to manage chemicals safely. Paddl helps track your chemical inventory.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base for your team and let the AI assistant handle common questions.

Risk Assessments

How to create risk assessments, require staff sign-off, and schedule periodic reviews.

EHO Dashboard (Mobile)

Access your compliance dashboard on mobile to prepare for Environmental Health Officer inspections.

Documents and Staff Sign-Off

How to upload documents, require staff signatures, and track sign-off completion.

Configuring Your Business Profile

Set up your business profile including organization details, logo, and location configuration.

Customer Complaint Management

Track and resolve customer complaints systematically to improve service and identify patterns.

Supplier Management

Keep track of all your suppliers in one place with contact details and notes.

Staff Training Tracking

Track required training and certifications for your team.

Managing Alerts

Learn how to view, manage, and resolve alerts for equipment, documents, tasks, and compliance items.

Delivery Check Records

Document delivery inspections to maintain food safety and quality standards.

Using the AI Assistant

Paddl includes an AI assistant that can answer questions about your procedures, compliance requirements, and more.

Accident & Near Miss Reporting

Document workplace accidents and near misses to maintain safety records and identify hazards.

Preparing for EHO Visits

The EHO (Environmental Health Officer) dashboard helps you prepare for inspections.

Manager Mode on Mobile

Learn how to use manager features on the mobile app, including team oversight and content creation.

Document Signing

Learn how to request and complete digital signatures for documents, SFBB packs, and risk assessments.

Completing Tasks (Mobile)

Staff complete their assigned tasks through the mobile app.

Uploading Documents

Store compliance documents in Paddl for easy access and expiry tracking.

Submitting Quick Reports

Quick reports let staff log incidents and requests immediately from the mobile app.

Creating Knowledge Articles

Build your internal knowledge base with articles that staff can access from the mobile app.

Using Offline Mode

Learn how to use the Paddl mobile app when you don't have internet access, and how data syncs when you're back online.

Inviting and Managing Team Members

How to invite staff, assign roles, and organise your team into groups.

Quick Tasks for Managers

Create ad-hoc tasks for your team members that need to be completed outside of regular routines.

Logging In

Access Paddl using your email and password on both the Admin Panel and Mobile App.

Personal Compliance Dashboard

Track your personal compliance status including documents, training, risk assessments, and inductions.

Inviting Team Members

Build your team by inviting staff members to Paddl. Each person gets their own account with role-based access.