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Found 25 results for "team message"
Articles
Confirming an allergen removal from head office
When head office removes an allergen from a group dish or product, your business keeps showing it until an owner or a manager for the whole business confirms.
OrganisationsTelling your team about an allergen change
Send your team one message about an allergen change from head office when you acknowledge an update or confirm a removal.
OrganisationsHead Office Messages and Broadcasts
Talk to each business in its Head office channel, and send broadcasts to your businesses with read and acknowledgement reports.
OrganisationsAcknowledging a group update
An update from head office is already live at your business. Check what changed, reprint what is on paper, tell the team, and acknowledge it within 7 days.
Alerts & NotificationsUnfilled shift alerts
When Paddl tells you a published shift has nobody on it, how the till changes the order, and how the alert clears.
Alerts & NotificationsNotification Settings
Choose what notifies you and how, set quiet hours, and get a message to the whole team.
Compliance & Food SafetySigning your HACCP plan
Where to sign a HACCP plan you have been asked to sign, on the web or in the app, who gets asked, and what a signer from another site sees.
OperationsMatching certificates to training
Paddl reads the certificates your team upload and suggests which assigned training they cover. You review the matches and confirm before anything counts.
OperationsKnowledge Hub and Ask Paddy
Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.
Team ChatGroups, channels and direct messages
Make a group for a project or a team, mute what you do not need, and understand why some channels cannot be left.
TroubleshootingI hit a limit or got a payment prompt
Being stopped from adding a location, a user, or a file usually means you have reached what your current plan includes.
OperationsWhat Ask Paddy can do for you
Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.
TroubleshootingAsk Paddy cannot answer a question or will not do something
Why Paddy comes back with nothing, why it sometimes declines an action on purpose, and what to do about each.
Team ChatExports, retention, legal hold and privacy
Export a conversation as a PDF for an inspector or a solicitor, set how long messages are kept, and understand when an owner can open a direct message.
Getting StartedFinding Your Way Around
The sidebar and its sections, searching for any page, the Settings home, the bar at the bottom of a phone screen, and what the colours of Paddl's messages mean.
OperationsConfirming and cancelling Paddy actions
Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.
Team ChatTurning a message into a job, a task or a report
A photo of a fault does not need retyping: turn the message into a maintenance job, a quick task, a handover note or a report, and the thread follows it.
Team ChatShared tablets: tapping in with a PIN
A tablet behind the bar can be used by the whole team without everybody sharing one login, so check-ins and messages are attributed to the right person.
Team ChatReading a message in your own language
A message written in another language shows a Translate link. Nothing is translated until somebody asks, and the original is always a tap away.
Team ChatBroadcasts and acknowledgements
Send one message to everyone, a site, a group, a role or an employment type, and get a report of who read it and who acknowledged it.
Team ChatTeam Chat: the basics
Where chat lives on the phone and in the admin panel, which channels you get, and what happens to a conversation when somebody leaves.
TroubleshootingA staff member is blocked from a task or area
Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.
TroubleshootingStaff are not getting push notifications
If notifications are not reaching a phone, the usual cause is the phone itself blocking Paddl, even when every switch inside Paddl is on.