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Found 19 results for "access"
Articles
Logging In and Troubleshooting Access
Log in, switch accounts, reset a password, and fix the most common access problems.
OperationsConnecting SumUp POS (Goodtill)
Ask SumUp to switch on API access, then link with your account subdomain and an owner login.
Team ChatExports, retention, legal hold and privacy
Export a conversation as a PDF for an inspector or a solicitor, set how long messages are kept, and understand when an owner can open a direct message.
OperationsConnecting Epos Now
Add an API device in Epos Now Back Office and paste its key and secret into Paddl.
Account & BillingManaging Your Subscription
Add locations, users, and storage, change your plan, update payment, and cancel. For account owners.
Getting StartedYour Profile & Security
Change your name, email, and password, set a profile photo, and turn on two-factor authentication.
OperationsMaintenance Jobs & Appointments
How a reported fault becomes a booked job, gets a deadline, and is tracked through to done.
OperationsAssigning Maintenance Work
Give a job to a person, a team or a contractor, and make sure the person it lands on is told.
OperationsManaging Contractors
Set credential requirements, invite contractors, review their documents, and control access with events.
Getting StartedInviting and Managing Team Members
Invite staff, choose roles, organise people into groups, and understand what each role can do.
OperationsWho can see sales and labour cost
Sales are owner-only unless the owner lets managers in. Labour cost has its own switch. What each setting exposes.
TroubleshootingThe till is not syncing
Work through a Square connection that shows an error, was revoked, or has stopped sending takings.
TroubleshootingA staff member is blocked from a task or area
Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.
TroubleshootingA maintenance job is not showing, or nobody was told
A job that will not appear on somebody phone, an assignment that told nobody, or a request that never became a job.
TroubleshootingWe keep getting logged out on a tablet
Why a shared tablet seemed to log itself out or "expire" mid-shift, and how the device PIN replaces that.
OperationsConnecting Square
Connect your Square account so takings arrive every half hour, with thirteen months of history to start from.
TroubleshootingA staff member cannot log in
Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.