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Articles
Using Offline Mode
Learn how to use the Paddl mobile app when you don't have internet access, and how data syncs when you're back online.
Feature GuidesStaff Training Matrix
View and manage your team's training status, assign requirements, and track certificate expiries.
App BasicsAdmin Panel vs Mobile App
Understand the difference between the admin panel and the mobile app, and when to use each.
App BasicsLogging In and Troubleshooting Access
How to log in, switch accounts, and fix common access issues.
App BasicsGetting Started with Paddl
A step-by-step guide to setting up your Paddl account, inviting your team, and configuring your business.
App BasicsWhat is Paddl?
Paddl is a comprehensive compliance and operations management platform designed specifically for the hospitality industry. Whether you run a café, restaurant, pub, hotel, or takeaway, Paddl helps you stay compliant and organised.
Feature GuidesConfiguring Your Business Profile
Set up your business profile including organization details, logo, and location configuration.
App BasicsMobile App Settings
Customise your Paddl Assist mobile app experience through the settings menu.
App BasicsMobile App Overview
Paddl Assist is the mobile app for staff to complete daily tasks, submit reports, and access knowledge. Available on iOS and Android.
App BasicsSwitching Locations (Mobile)
If you work at multiple locations, you can switch between them in the mobile app.
App BasicsSetting Up Two-Factor Authentication
Add an extra layer of security to your account with two-factor authentication (2FA).
App BasicsDownloading the Paddl App
Where to download the Paddl mobile app and how to log in for the first time.
Feature GuidesManaging Suppliers
How to add and manage your supplier information.
Feature GuidesManaging Alerts
Learn how to view, manage, and resolve alerts for equipment, documents, tasks, and compliance items.
App BasicsLogging In
Access Paddl using your email and password on both the Admin Panel and Mobile App.
Feature GuidesUsing the AI Assistant
Paddl includes an AI assistant that can answer questions about your procedures, compliance requirements, and more.
App BasicsInviting and Managing Team Members
How to invite staff, assign roles, and organise your team into groups.
Feature GuidesCOSHH Chemical Management
COSHH (Control of Substances Hazardous to Health) requires you to manage chemicals safely. Paddl helps track your chemical inventory.
Feature GuidesPest Control Management
Document pest control measures and contractor visits to maintain hygiene standards.
Feature GuidesUploading Documents
Store compliance documents in Paddl for easy access and expiry tracking.
Feature GuidesDocuments and Staff Sign-Off
How to upload documents, require staff signatures, and track sign-off completion.
Feature GuidesEquipment Management
How to track equipment, set servicing schedules, and upload related documents.
Feature GuidesKnowledge Hub and Ask Paddy
Build a searchable knowledge base for your team and let the AI assistant handle common questions.
App BasicsInviting Team Members
Build your team by inviting staff members to Paddl. Each person gets their own account with role-based access.
App BasicsUnderstanding User Roles
Paddl has three user roles, each with different permissions.
App BasicsAdmin Panel Overview
The Admin Panel is your central hub for managing compliance, tasks, and team operations. Access it from any desktop browser at manage.paddl-ai.co.
Feature GuidesMy Documents (Mobile)
Staff can upload their personal documents like certificates and training records.
Feature GuidesCreating Knowledge Articles
Build your internal knowledge base with articles that staff can access from the mobile app.
Feature GuidesPreparing for EHO Visits
The EHO (Environmental Health Officer) dashboard helps you prepare for inspections.
Feature GuidesStaff Check-In & Check-Out
Paddl uses GPS-verified check-ins to track attendance and ensure staff are at the correct location.
Feature GuidesPersonal Compliance Dashboard
Track your personal compliance status including documents, training, risk assessments, and inductions.
Feature GuidesManager Mode on Mobile
Learn how to use manager features on the mobile app, including team oversight and content creation.
Feature GuidesEHO Dashboard (Mobile)
Access your compliance dashboard on mobile to prepare for Environmental Health Officer inspections.