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The group allergen procedure export

One file for your Primary Authority or an EHO: the group's food masters, every version, when each business applied and acknowledged it, held removals, substitutions and allergen training.

The group food library

Share dishes, prep items, the products in them and whole menus from the organisation library to your businesses. Updates go live at once and each business acknowledges them.

Recording Deliveries & Traceability

Check deliveries in against the supplier's paperwork, take chilled and frozen temperatures, and keep the batch detail you need for a recall.

Recording training done outside Paddl

Record a course someone took elsewhere, or training you gave them in person, so it counts in the matrix, Readiness, the EHO visit page, the audit pack and the rota.

Records: Checks, Reports and Evidence

The three kinds of record Paddl keeps, where each one lives, and what a dot or a missing row is telling you.

Switching Modules On and Off

Choose which parts of Paddl your business uses under Settings > Modules, and what happens to the pages, alerts and Ask Paddy when one is off.

Handovers

Where handover and end-of-day reports live in the admin panel, how to acknowledge one, and what the Handovers module switches on.

Allergen Matrix

Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, export it, and keep it current.

Marking something as not applicable

Take an item off what Paddl expects of your business, for one site or all of them, with a reason that stays on record.

Preparing for an EHO / Inspection Visit

Readiness in the weeks before, the EHO visit page on the day, and the Audit Pack when they want a file.

Licensing Records

The weekly licensing check, Challenge 25 training and your licence documents, and the incidents a licensing officer will ask about.

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Attaching reports and certificates to a routine

Add a Document upload field to a routine so a contractor's report or certificate is filed in Documents and counts as evidence on the EHO visit page and in the audit pack.

Turning an EHO Report into an Action Plan

Upload the inspection report under Documents, let Paddy draft action points from it, and track each one to closure.

Health & Safety Records

One page for the accident book, incidents, near-misses, fitness to work and your health and safety policy, with RIDDOR in brief.

The Fire Log Book

Weekly alarm tests, emergency lighting, extinguisher and fire door checks, and drills: one routine category, exported as its own section.

Supplier Approval

Record when you approved each supplier and when to review them, and clear the Supplier approval chip on the Food Safety Records page.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, record training done elsewhere, and read the training matrix.

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, review and re-issue it on a schedule, and stay current with regulatory updates.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Inspection Readiness

One ring per inspector, one page per inspector grouped by what they score, your visits and internal audits, and the audit pack from the header.

Publishing an Update to a Master

Change a master, publish the update with a change note, choose who gets it, and make it Required with a due date and locked sections.

What Ask Paddy can do for you

Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.

PPM Certificates under Documents

Complete a planned maintenance visit with its certificate attached and Paddl files it under Documents, with an expiry worked out from the interval.

Fire & Safety Records

One Fire & Safety Records page with chips for the fire log book, fire safety checks and first response, with certificates under Documents.

Exports, retention, legal hold and privacy

Export a conversation as a PDF for an inspector or a solicitor, set how long messages are kept, and understand when an owner can open a direct message.

Exporting & Printing Your Records

Where to find the export, download and print options across Paddl, including the per-chip export on every Records page, and which format each gives you.

Late and missed tasks

When a task becomes overdue, when it becomes missed, what "missed in the busiest hour" means, and how to resolve one.

Confirming and cancelling Paddy actions

Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.

Reviewing an Organisation Update

For businesses: review an update from your organisation section by section, take or keep each one, and see what is locked.