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What is Paddl?
Paddl is a comprehensive compliance and operations management platform designed specifically for the hospitality industry. Whether you run a café, restaurant, pub, hotel, or takeaway, Paddl helps you stay compliant and organised.
App BasicsAdmin Panel Overview
The Admin Panel is your central hub for managing compliance, tasks, and team operations. Access it from any desktop browser at manage.paddl-ai.co.
App BasicsInviting Team Members
Build your team by inviting staff members to Paddl. Each person gets their own account with role-based access.
App BasicsUnderstanding User Roles
Paddl has three user roles, each with different permissions.
App BasicsLogging In
Access Paddl using your email and password on both the Admin Panel and Mobile App.
App BasicsUnderstanding Staff Groups
Staff groups help you organise your team and assign tasks to specific departments or roles.
App BasicsSetting Up Your Business
When you first sign up for Paddl, you'll go through a quick setup process to configure your business.
Feature GuidesAllergen Management
Track allergens in your menu items to keep customers safe and comply with UK regulations.
Feature GuidesMy Documents (Mobile)
Staff can upload their personal documents like certificates and training records.
App BasicsGetting Started with Paddl
A step-by-step guide to setting up your Paddl account, inviting your team, and configuring your business.
App BasicsLogging In and Troubleshooting Access
How to log in, switch accounts, and fix common access issues.
App BasicsAdmin Panel vs Mobile App
Understand the difference between the admin panel and the mobile app, and when to use each.
App BasicsDownloading the Paddl App
Where to download the Paddl mobile app and how to log in for the first time.
Feature GuidesReviewing Staff Submissions
Managers review staff submissions from the Reports & Requests section.
Feature GuidesRoutines and Checklists
How to create, schedule, and assign recurring checklists for your team.
Feature GuidesCOSHH Chemical Management
COSHH (Control of Substances Hazardous to Health) requires you to manage chemicals safely. Paddl helps track your chemical inventory.
Feature GuidesHACCP Plan Management
Create and manage HACCP plans for your food safety compliance, including Critical Control Points, corrective actions, and reviews.
Feature GuidesRisk Assessments
How to create risk assessments, require staff sign-off, and schedule periodic reviews.
Feature GuidesEquipment Management
How to track equipment, set servicing schedules, and upload related documents.
Feature GuidesManaging Suppliers
How to add and manage your supplier information.
Feature GuidesSFBB Packs
SFBB (Safer Food Better Business) is a food safety management system designed by the Food Standards Agency. Paddl helps you create and maintain your SFBB pack.
Feature GuidesCOSHH Management
How to maintain your COSHH register and track chemical safety information.
Feature GuidesCustomer Complaint Management
Track and resolve customer complaints systematically to improve service and identify patterns.
Feature GuidesSupplier Management
Keep track of all your suppliers in one place with contact details and notes.
Feature GuidesTask Alerts & Overdue Items
Paddl tracks task completion and alerts you to overdue or problematic submissions.
Feature GuidesManaging Alerts
Learn how to view, manage, and resolve alerts for equipment, documents, tasks, and compliance items.
Feature GuidesHandover Reports
Handover reports help communicate important information between shifts.
Feature GuidesPest Control Management
Document pest control measures and contractor visits to maintain hygiene standards.
Feature GuidesAccident & Near Miss Reporting
Document workplace accidents and near misses to maintain safety records and identify hazards.
Feature GuidesSubscription & Billing
Manage your Paddl subscription and billing from the Admin Panel.
Feature GuidesManager Mode on Mobile
Learn how to use manager features on the mobile app, including team oversight and content creation.
Feature GuidesStaff Training Matrix
View and manage your team's training status, assign requirements, and track certificate expiries.
Feature GuidesSubmitting Quick Reports
Quick reports let staff log incidents and requests immediately from the mobile app.
Feature GuidesExporting Your Data
Export your data for reporting, analysis, or record-keeping purposes.
Feature GuidesUsing Offline Mode
Learn how to use the Paddl mobile app when you don't have internet access, and how data syncs when you're back online.
App BasicsInviting and Managing Team Members
How to invite staff, assign roles, and organise your team into groups.
Feature GuidesQuick Tasks for Managers
Create ad-hoc tasks for your team members that need to be completed outside of regular routines.