Feature Guides
Detailed guides for Routines, SFBB, Equipment, and more
Routines and Checklists
How to create, schedule, and assign recurring checklists for your team.
Read articleStaff Check-In & Check-Out
Paddl uses GPS-verified check-ins to track attendance and ensure staff are at the correct location.
Read articleHandover Reports
Handover reports help communicate important information between shifts.
Read articleDocuments and Staff Sign-Off
How to upload documents, require staff signatures, and track sign-off completion.
Read articleRisk Assessments
How to create risk assessments, require staff sign-off, and schedule periodic reviews.
Read articleUnderstanding the Dashboard
The Dashboard gives you an at-a-glance view of your compliance status and recent activity.
Read articleCreating Routines
Routines are recurring tasks that staff complete on a schedule.
Read articleAllergen Matrix
How to set up your allergen matrix, import data in bulk, and keep it updated.
Read articleKnowledge Hub and Ask Paddy
Build a searchable knowledge base for your team and let the AI assistant handle common questions.
Read articleCompleting Tasks (Mobile)
Staff complete their assigned tasks through the mobile app.
Read articleTask Alerts & Overdue Items
Paddl tracks task completion and alerts you to overdue or problematic submissions.
Read articleEquipment Management
How to track equipment, set servicing schedules, and upload related documents.
Read articleTraining and Compliance Tracking
How to set up training requirements, track completion, and understand the compliance dashboard.
Read articleSubmitting Quick Reports
Quick reports let staff log incidents and requests immediately from the mobile app.
Read articleReviewing Staff Submissions
Managers review staff submissions from the Reports & Requests section.
Read articleCOSHH Management
How to maintain your COSHH register and track chemical safety information.
Read articleManaging Suppliers
How to add and manage your supplier information.
Read articleCustom Record Types
Beyond the built-in report types, you can create custom record types for your specific needs.
Read articleCreating Knowledge Articles
Build your internal knowledge base with articles that staff can access from the mobile app.
Read articleOrganizing with Folders
Folders help organise your knowledge base into logical sections.
Read articleTraining Sign-Offs
Require staff to acknowledge they've read important procedures by enabling sign-offs on knowledge articles.
Read articleAdding Equipment
Track all your equipment with service schedules and warranty information.
Read articleEquipment Service Tracking
Keep equipment properly maintained with scheduled service tracking.
Read articleEquipment Health Insights
Paddl uses AI to analyse your equipment and provide maintenance recommendations.
Read articleSFBB Packs
SFBB (Safer Food Better Business) is a food safety management system designed by the Food Standards Agency. Paddl helps you create and maintain your SFBB pack.
Read articleCOSHH Chemical Management
COSHH (Control of Substances Hazardous to Health) requires you to manage chemicals safely. Paddl helps track your chemical inventory.
Read articleAllergen Management
Track allergens in your menu items to keep customers safe and comply with UK regulations.
Read articleUploading Documents
Store compliance documents in Paddl for easy access and expiry tracking.
Read articleStaff Training Tracking
Track required training and certifications for your team.
Read articleMy Documents (Mobile)
Staff can upload their personal documents like certificates and training records.
Read articlePreparing for EHO Visits
The EHO (Environmental Health Officer) dashboard helps you prepare for inspections.
Read articleCompliance Calendar
The Calendar view shows all upcoming deadlines and renewals.
Read articleCustomer Complaint Management
Track and resolve customer complaints systematically to improve service and identify patterns.
Read articleAccident & Near Miss Reporting
Document workplace accidents and near misses to maintain safety records and identify hazards.
Read articleSupplier Management
Keep track of all your suppliers in one place with contact details and notes.
Read articleDelivery Check Records
Document delivery inspections to maintain food safety and quality standards.
Read articlePAT Testing Records
Portable Appliance Testing (PAT) ensures electrical equipment is safe to use. Track your PAT testing schedule in Paddl.
Read articleFire Safety Compliance
Maintain fire safety records and ensure your premises meets fire safety requirements.
Read articleInsurance & Licence Tracking
Keep track of business insurance policies and licences with expiry alerts.
Read articleStaff Induction Tracking
Track new staff inductions to ensure everyone completes required onboarding.
Read articleUsing the AI Assistant
Paddl includes an AI assistant that can answer questions about your procedures, compliance requirements, and more.
Read articleTemperature Monitoring
Regular temperature monitoring is essential for food safety. Paddl helps you track and document all temperature checks.
Read articleCleaning Schedules & Records
Maintain comprehensive cleaning records to demonstrate hygiene compliance.
Read articlePest Control Management
Document pest control measures and contractor visits to maintain hygiene standards.
Read articleSubscription & Billing
Manage your Paddl subscription and billing from the Admin Panel.
Read articleExporting Your Data
Export your data for reporting, analysis, or record-keeping purposes.
Read articleOpening & Closing Routines
Opening and closing routines ensure consistent start and end-of-day procedures.
Read articleDocument & Article Versioning
Paddl tracks changes to knowledge articles, allowing you to view history and understand what's changed.
Read articleHACCP Plan Management
Create and manage HACCP plans for your food safety compliance, including Critical Control Points, corrective actions, and reviews.
Read articleManaging Alerts
Learn how to view, manage, and resolve alerts for equipment, documents, tasks, and compliance items.
Read articleQuick Tasks for Managers
Create ad-hoc tasks for your team members that need to be completed outside of regular routines.
Read articleDocument Signing
Learn how to request and complete digital signatures for documents, SFBB packs, and risk assessments.
Read articleUsing Offline Mode
Learn how to use the Paddl mobile app when you don't have internet access, and how data syncs when you're back online.
Read articleEHO Dashboard (Mobile)
Access your compliance dashboard on mobile to prepare for Environmental Health Officer inspections.
Read articleManager Mode on Mobile
Learn how to use manager features on the mobile app, including team oversight and content creation.
Read articlePersonal Compliance Dashboard
Track your personal compliance status including documents, training, risk assessments, and inductions.
Read articleStaff Training Matrix
View and manage your team's training status, assign requirements, and track certificate expiries.
Read articleConfiguring Your Business Profile
Set up your business profile including organization details, logo, and location configuration.
Read article