What Is the Knowledge Hub?
The Knowledge Hub is a searchable library of information for your team. Unlike Documents (which are for formal policies), the Knowledge Hub is for everyday reference material that staff need quick access to.
What to Add
Good content for the Knowledge Hub includes:
How to use specific equipment
Menu preparation guides
Common questions and answers (e.g. "What happens if I'm sick while on annual leave?")
Cleaning procedures
Supplier information
Health and safety procedures
Creating Knowledge Pages
Go to Knowledge Hub in the admin panel
Click Add Page
Enter a title and write the content
Organise pages into folders if needed
Publish the page to make it visible to staff
Ask Paddy (AI Assistant)
Ask Paddy is an AI assistant available in the mobile app. It uses your Knowledge Hub, documents, allergen data, and other business information to answer staff questions instantly.
For example, a staff member could ask: "What allergens are in the chocolate cake?" or "How do I clean the deep fryer?" — and Paddy will find the answer from your business data.
Tip: The more content you add to your Knowledge Hub, the more useful Ask Paddy becomes. Think about common questions your staff ask you, and add the answers as knowledge pages. This saves you time and empowers your staff to find answers themselves.
Staff Access
Staff can browse the Knowledge Hub and use Ask Paddy directly from the mobile app. They don't need any special permissions — all published knowledge pages are visible to everyone in your business.