Search Help Articles
Found 30 results for "chat"
Articles
Open shifts and swaps in chat
Publish a week and the unfilled shifts land in the site channel as cards staff can claim, and a shift somebody cannot work can be given away from the thread.
Alerts & NotificationsWhy did my rota notification change?
With team chat switched on, some notifications become posts in a channel instead of a push to everybody. Here is what moved and what did not.
Team ChatGroups, channels and direct messages
Make a group for a project or a team, mute what you do not need, and understand why some channels cannot be left.
Team ChatTurning a message into a job, a task or a report
A photo of a fault does not need retyping: turn the message into a maintenance job, a quick task, a handover note or a report, and the thread follows it.
Team ChatReading a message in your own language
A message written in another language shows a Translate link. Nothing is translated until somebody asks, and the original is always a tap away.
TroubleshootingAsk Paddy cannot answer a question or will not do something
Why Paddy comes back with nothing, why it sometimes declines an action on purpose, and what to do about each.
Team ChatExports, retention, legal hold and privacy
Export a conversation as a PDF for an inspector or a solicitor, set how long messages are kept, and understand when an owner can open a direct message.
Team ChatTeam Chat: the basics
Where chat lives on the phone and in the admin panel, which channels you get, and what happens to a conversation when somebody leaves.
Getting StartedPaddy's analysis
How Paddy reads your documents and records in each area, what a finding is, what you can do with one, and when the analysis runs.
Getting StartedFinding Your Way Around
The sidebar and its sections, searching for any page, the Settings home, the bar at the bottom of a phone screen, and what the colours of Paddl's messages mean.
Team ChatBroadcasts and acknowledgements
Send one message to everyone, a site, a group, a role or an employment type, and get a report of who read it and who acknowledged it.
Team ChatShared tablets: tapping in with a PIN
A tablet behind the bar can be used by the whole team without everybody sharing one login, so check-ins and messages are attributed to the right person.
Alerts & NotificationsThe Inbox
What lands in the Inbox tab of the bell, who sees it, and how each item clears.
Account & BillingSwitching Modules On and Off
Choose which parts of Paddl your business uses under Settings > Modules, and what happens to the pages, alerts and Ask Paddy when one is off.
Getting StartedLogging In and Troubleshooting Access
Log in, switch accounts, reset a password, and fix the most common access problems.
OperationsPublishing a rota, and what the notice counter means
What staff see when you publish, and why Paddl records how much notice each change gave.
Alerts & NotificationsNotification Settings
Choose what notifies you and how, set quiet hours, and get a message to the whole team.
TroubleshootingStaff are not getting push notifications
If notifications are not reaching a phone, the usual cause is the phone itself blocking Paddl, even when every switch inside Paddl is on.
OperationsConfirming and cancelling Paddy actions
Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.
OperationsWhat Ask Paddy can do for you
Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.
Mobile AppSeeing your shifts in the app
Where your rota lives in Paddl Assist, and what the times mean.
TroubleshootingA routine is not showing up in the app
Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.
TroubleshootingMy automation did not fire
Work through the usual reasons a rule did not run or create its task.
TroubleshootingReview with Paddy on my HACCP plan is not doing what I expect
Why Review with Paddy may suggest nothing, why you might not be able to apply a change, and how to avoid ending up with a duplicate plan.
Alerts & NotificationsUnfilled shift alerts
When Paddl tells you a published shift has nobody on it, how the till changes the order, and how the alert clears.
OperationsKnowledge Hub and Ask Paddy
Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.