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Conditions explained

How weather conditions work, and how combining them controls when a rule fires.

Alerts & Notifications

Understanding Alerts

What Paddl alerts mean, how they are raised, and how to clear them before an inspection.

Logging Temperature Checks

Log fridge, freezer, cooking, and hot-holding temperatures, with the safe ranges and what to do when a reading is out.

Using Offline Mode

How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.

Recording Deliveries & Traceability

Record deliveries with temperatures and batch detail so you can trace stock and act fast on a recall.

Troubleshooting

Equipment is missing or not raising service alerts

A fridge that will not appear when logging temperatures, or a service reminder that never arrives, usually comes down to its status.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.

Account & Billing

Regional & Unit Settings

Choose temperature units and date format, and understand how your country changes the app.

Exporting & Printing Your Records

Where to find the export, download, and print options across Paddl, and which format each one gives you.

Equipment Management

Track equipment, schedule servicing and PAT testing, attach manuals, and link items to your HACCP controls.

Send staff a task when the forecast matches

Create a task automatically when the day is forecast sunny, hot or wet.

Routines and Checklists

Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

React when a temperature is logged out of range

Automatically create a corrective task and alert managers the moment a fridge or freezer is logged out of safe range.

Troubleshooting

A temperature log or report is missing

If a reading or report you expected is not in the records, check where and how it was logged before assuming it was lost.

Logging Checks & Reports on the App

Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.

Preparing for an EHO / Inspection Visit

Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

What Ask Paddy can do for you

Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.

What are Rules & Automations?

Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.

Getting Started

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Food Safety & Hygiene Records

See completed temperature, cleaning, and food safety checks, with completion status and filters.

Show weather, wind and tide at check-in

Give staff live conditions for their location the moment they check in.

Getting Started

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.