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Health & Safety Records
One page for the accident book, incidents, near-misses, fitness to work and your health and safety policy, with RIDDOR in brief.
Alerts & NotificationsWhy did my rota notification change?
With team chat switched on, some notifications become posts in a channel instead of a push to everybody. Here is what moved and what did not.
Compliance & Food SafetyTurning an EHO Report into an Action Plan
Upload the inspection report under Documents, let Paddy draft action points from it, and track each one to closure.
OperationsDocuments and Staff Sign-Off
Upload certificates, policies and reports by category, track expiry and review dates, require staff signatures, and let AI extract key data from what you upload.
OperationsEquipment Management
Track equipment, schedule servicing and PAT testing, attach manuals, and link items to your HACCP controls.
Compliance & Food SafetyLicensing Records
The weekly licensing check, Challenge 25 training and your licence documents, and the incidents a licensing officer will ask about.
Getting StartedPaddy's analysis
How Paddy reads your documents and records in each area, what a finding is, what you can do with one, and when the analysis runs.
Team ChatBroadcasts and acknowledgements
Send one message to everyone, a site, a group, a role or an employment type, and get a report of who read it and who acknowledged it.
Getting StartedYour Dashboard: Readiness and Requires attention
What Home shows when you sign in: how ready each site is for an inspection, the official food hygiene rating, and the four lists of what needs you.
OperationsSupplier Approval
Record when you approved each supplier and when to review them, and clear the Supplier approval chip on the Food Safety Records page.
OperationsClosing a Site for a Period
Tell Paddl a location is shut between two dates so no tasks are created for those days, and clear any that already were.
OperationsLate and missed tasks
When a task becomes overdue, when it becomes missed, what "missed in the busiest hour" means, and how to resolve one.
TroubleshootingStaff are not getting push notifications
If notifications are not reaching a phone, the usual cause is the phone itself blocking Paddl, even when every switch inside Paddl is on.
ProtectionInsurance, licences and lease
See what your business is expected to hold, what you hold and when it renews, and mark what does not apply.
OperationsWhat Ask Paddy can do for you
Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.
TroubleshootingEquipment is missing or not raising service alerts
A fridge that will not appear when logging temperatures, or a service reminder that never arrives, usually comes down to its status.
Compliance & Food SafetyPreparing for an EHO / Inspection Visit
Readiness in the weeks before, the EHO visit page on the day, and the Audit Pack when they want a file.
Mobile AppUploading Your Certificates & Documents
Add a food hygiene or first aid certificate, a training record, or an ID document to your own profile from the app, with expiry reminders.
Mobile AppReviewing Records & Sign-Offs (Manager)
Review submitted records, chase sign-offs and clear handovers from manager mode, and find the same list as the Inbox in the admin panel.
TroubleshootingAn alert is not being raised
When you expect Paddl to flag something and it does not, check whether the alert was already handled or whether the thing it watches is switched off.
ProtectionContracts & Agreements
Store supplier and service contracts, surface the key terms with AI, and get warned before auto-renewals.
Compliance & Food SafetyPAT Testing
PAT certificates live under Documents in the PAT Testing category, linked to the equipment they cover, with retest reminders.
Compliance & Food SafetyCreating, Editing & Exporting HACCP Plans
Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.
OperationsMaintenance Jobs & Appointments
How a reported fault becomes a booked job, gets a deadline, and is tracked through to done.