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We keep getting logged out on a tablet

Why a shared tablet seemed to log itself out or "expire" mid-shift, and how the device PIN replaces that.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.

Late and missed tasks

When a task becomes overdue, when it becomes missed, what "missed in the busiest hour" means, and how to resolve one.

Confirming and cancelling Paddy actions

Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.

Account & Billing

Setting Up Regions

Group your locations into regions for cleaner multi-site management on enterprise accounts.

Getting Started

Finding Your Way Around

The sidebar and its sections, searching for any page, the Settings home, the bar at the bottom of a phone screen, and what the colours of Paddl's messages mean.

Seeing your shifts in the app

Where your rota lives in Paddl Assist, and what the times mean.

What Ask Paddy can do for you

Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.

Staff did not get the task or notification

Why a rule fired but the person did not see the task or alert.

A document is not showing for staff to sign

When a policy or document does not reach the people who need to sign it, check whether it is archived, who it is assigned to, and where they are.

The App for Contractors

How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.

A staff member is blocked from a task or area

Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.

A routine is showing up twice

A duplicated routine almost always means it has been assigned in two overlapping ways to the same person.

A routine is not showing up in the app

Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.

Staff are not getting push notifications

If notifications are not reaching a phone, the usual cause is the phone itself blocking Paddl, even when every switch inside Paddl is on.

Compliance & Food Safety

Licensing Records

The weekly licensing check, Challenge 25 training and your licence documents, and the incidents a licensing officer will ask about.

Routines and Checklists

See today's tasks across your sites, build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Team Chat

Shared tablets: tapping in with a PIN

A tablet behind the bar can be used by the whole team without everybody sharing one login, so check-ins and messages are attributed to the right person.

Reviewing Records & Sign-Offs (Manager)

Review submitted records, chase sign-offs and clear handovers from manager mode, and find the same list as the Inbox in the admin panel.

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

Signing In, Face ID & Shared Tablets

Use Face ID or a fingerprint, stay signed in, and unlock a shared tablet with its device PIN instead of signing back in.

Alerts & Notifications

The Inbox

What lands in the Inbox tab of the bell, who sees it, and how each item clears.

Getting Started

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

Approving hours and timesheets

Payroll lists every shift in the dates you pick: what the flags mean, how to correct a time, and what approving covers.

Closing a Site for a Period

Tell Paddl a location is shut between two dates so no tasks are created for those days, and clear any that already were.

Alerts & Notifications

Unfilled shift alerts

When Paddl tells you a published shift has nobody on it, how the till changes the order, and how the alert clears.

Assigning Maintenance Work

Give a job to a person, a team or a contractor, and make sure the person it lands on is told.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.

Documents and Staff Sign-Off

Upload certificates, policies and reports by category, track expiry and review dates, require staff signatures, and let AI extract key data from what you upload.

Compliance & Food Safety

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.

Compliance & Food Safety

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.