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Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Allergen Matrix

Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.

Conditions explained

How weather conditions work, and how combining them controls when a rule fires.

Send staff a task when the forecast matches

Create a task automatically when the day is forecast sunny, hot or wet.

Customer Complaints

Log complaints, categorise them, link a corrective action, and track resolution so patterns surface early.

Reviewing Records & Sign-Offs (Manager)

Review submitted records, chase sign-offs and clear handovers from manager mode, and find the same list as the Inbox in the admin panel.

Licensing Records

The weekly licensing check, Challenge 25 training and your licence documents, and the incidents a licensing officer will ask about.

Location Monitoring: Noise, Capacity & Refusals

One Records page for sound readings, capacity and refusals, which matter most for pubs, bars, nightclubs and late venues.

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Staff Inductions

Set up an induction so new starters complete the right steps and sign the right documents on day one.

Using Offline Mode

How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.

Uploading Your Certificates & Documents

Add a food hygiene or first aid certificate, a training record, or an ID document to your own profile from the app, with expiry reminders.

What Ask Paddy can do for you

Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Eligibility warnings on the rota

What each warning means, and why Paddl warns you rather than stopping you.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.

Signing In, Face ID & Shared Tablets

Use Face ID or a fingerprint, stay signed in, and unlock a shared tablet with its device PIN instead of signing back in.

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.

Open shifts and swaps in chat

Publish a week and the unfilled shifts land in the site channel as cards staff can claim, and a shift somebody cannot work can be given away from the thread.

Documents and Staff Sign-Off

Upload certificates, policies and reports by category, track expiry and review dates, require staff signatures, and let AI extract key data from what you upload.

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

Completing Training on the App

Work through assigned training modules, pass the assessment, and find your certificates, even offline.

Inspection Readiness

One ring per inspector, one page per inspector grouped by what they score, your visits and internal audits, and the audit pack from the header.

Your Food Hygiene Rating

Link each site to its official FSA listing, read the rating and the three scores behind it, and hear about every change.

A staff member is blocked from a task or area

Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.

A person at a glance

Click a name on the rota, Payroll, Requests or Reports to see their hours, pay, holiday and anything worth knowing, without leaving the page.

Records: Checks, Reports and Evidence

The three kinds of record Paddl keeps, where each one lives, and what a dot or a missing row is telling you.

Reporting Incidents, Accidents & Near-Misses

File incidents, accidents and near-misses on the Health & safety page, review them, and keep the evidence insurers and inspectors expect.

Insurance, licences and lease

See what your business is expected to hold, what you hold and when it renews, and mark what does not apply.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Routines and Checklists

See today's tasks across your sites, build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Preparing for an EHO / Inspection Visit

Readiness in the weeks before, the EHO visit page on the day, and the Audit Pack when they want a file.