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Send staff a task when the forecast matches

Create a task automatically when the day is forecast sunny, hot or wet.

Conditions explained

How weather conditions work, and how combining them controls when a rule fires.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

Troubleshooting

A staff member is blocked from a task or area

Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.

Preparing for an EHO / Inspection Visit

Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.

Documents and Staff Sign-Off

Upload policies, require staff signatures, track sign-off, and let AI extract key data from what you upload.

Reporting Incidents, Accidents & Near-Misses

Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.

Using Offline Mode

How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.

Protection

Customer Complaints

Log complaints, categorise them, link a corrective action, and track resolution so patterns surface early.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Reviewing Records & Sign-Offs (Manager)

Review and approve submitted records, chase document sign-offs, and clear handovers from manager mode.

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Uploading Your Certificates & Documents

Add a food hygiene or first aid certificate, a training record, or an ID document to your own profile from the app, with expiry reminders.

Signing In, Face ID & Shared Tablets

Use Face ID or a fingerprint, stay signed in, and unlock a shared tablet with its device PIN instead of signing back in.

Completing Training on the App

Work through assigned training modules, pass the assessment, and find your certificates, even offline.

Getting Started

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Staff Inductions

Set up an induction so new starters complete the right steps and sign the right documents on day one.

What Ask Paddy can do for you

Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.

Maintenance Jobs & Appointments

Schedule maintenance and appointments such as services, inspections, and vendor visits, and track them to done.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Getting Started

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Allergen Matrix

Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.

Getting Started

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.