Search Help Articles
Found 38 results for "confirm"
Articles
Confirming and cancelling Paddy actions
Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.
OperationsWhat Ask Paddy can do for you
Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.
Getting StartedLogging In and Troubleshooting Access
Log in, switch accounts, reset a password, and fix the most common access problems.
TroubleshootingA staff member is blocked from a task or area
Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.
TroubleshootingA document is not showing for staff to sign
When a policy or document does not reach the people who need to sign it, check whether it is archived, who it is assigned to, and where they are.
TroubleshootingAn alert is not being raised
When you expect Paddl to flag something and it does not, check whether the alert was already handled or whether the thing it watches is switched off.
TroubleshootingAsk Paddy cannot answer a question or will not do something
Why Paddy comes back with nothing, why it sometimes declines an action on purpose, and what to do about each.
TroubleshootingStaff are not getting push notifications
If reminders and alerts are not reaching a phone, the cause is usually the device, the notification settings, or the type of task.
TroubleshootingA staff member cannot log in
Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.
TroubleshootingA routine is not generating any tasks at all
When a routine creates no tasks for anyone, the cause is usually the routine setup itself rather than who can see it.
TroubleshootingA routine is not showing up in the app
Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.
OperationsPublishing a rota, and what the notice counter means
What staff see when you publish, and why Paddl records how much notice each change gave.
Getting StartedYour Profile & Security
Change your name, email, and password, set a profile photo, and turn on two-factor authentication.
Compliance & Food SafetyAllergen Matrix
Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.
Compliance & Food SafetyCreating, Editing & Exporting HACCP Plans
Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.
Getting StartedSetting Up Your Business Profile & Locations
Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.
ProtectionTax Reliefs
Answer a few questions and let Paddl estimate the tax reliefs your business may be leaving unclaimed.
TroubleshootingThe check-in panel is not showing
Steps to take when staff check in but see no weather or tide panel.
OperationsThe rota and closed sites
What happens to shifts and alerts when a site is shut for a refurbishment or a holiday.
OperationsLetting Paddy suggest a week
Ask Paddy to draft a week of open shifts against the demand band and your labour target. It never publishes.
OperationsClosing a Site for a Period
Tell Paddl a location is shut between two dates so no tasks are created for those days, and clear any that already were.
OperationsAreas & Rooms
Divide a venue into the places work actually happens: the cellar, the customer WC, or all sixty guest rooms.
OperationsKnowledge Hub and Ask Paddy
Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.
Mobile AppSigning In, Face ID & Shared Tablets
Use Face ID or a fingerprint, stay signed in, and unlock a shared tablet with its device PIN instead of signing back in.
Compliance & Food SafetyPreparing for an EHO / Inspection Visit
Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.
TroubleshootingMy automation did not fire
Work through the usual reasons a rule did not run or create its task.
OperationsImporting Data with CSV
Bulk-load equipment, suppliers, and allergens from a spreadsheet instead of adding them one at a time.
Account & BillingManaging Your Subscription
Add locations, users, and storage, change your plan, update payment, and cancel. For account owners.
Compliance & Food SafetyRisk Assessments
Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.
ProtectionLegal Guidance
Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.