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What is Paddl?
Paddl is a comprehensive compliance and operations management platform designed specifically for the hospitality industry. Whether you run a café, restaurant, pub, hotel, or takeaway, Paddl helps you stay compliant and organised.
App BasicsSetting Up Your Business
When you first sign up for Paddl, you'll go through a quick setup process to configure your business.
Feature GuidesAccident & Near Miss Reporting
Document workplace accidents and near misses to maintain safety records and identify hazards.
App BasicsUnderstanding User Roles
Paddl has three user roles, each with different permissions.
Feature GuidesHandover Reports
Handover reports help communicate important information between shifts.
Feature GuidesCustom Record Types
Beyond the built-in report types, you can create custom record types for your specific needs.
App BasicsAdmin Panel Overview
The Admin Panel is your central hub for managing compliance, tasks, and team operations. Access it from any desktop browser at manage.paddl-ai.co.
Feature GuidesSubmitting Quick Reports
Quick reports let staff log incidents and requests immediately from the mobile app.
Feature GuidesReviewing Staff Submissions
Managers review staff submissions from the Reports & Requests section.
Feature GuidesDelivery Check Records
Document delivery inspections to maintain food safety and quality standards.
Feature GuidesUnderstanding the Dashboard
The Dashboard gives you an at-a-glance view of your compliance status and recent activity.
Feature GuidesPest Control Management
Document pest control measures and contractor visits to maintain hygiene standards.
App BasicsMobile App Overview
Paddl Assist is the mobile app for staff to complete daily tasks, submit reports, and access knowledge. Available on iOS and Android.
Feature GuidesExporting Your Data
Export your data for reporting, analysis, or record-keeping purposes.
App BasicsManaging Notifications
Control how and when Paddl notifies you about important events.
App BasicsInviting and Managing Team Members
How to invite staff, assign roles, and organise your team into groups.
Feature GuidesConfiguring Your Business Profile
Set up your business profile including organization details, logo, and location configuration.
Feature GuidesUsing Offline Mode
Learn how to use the Paddl mobile app when you don't have internet access, and how data syncs when you're back online.
Feature GuidesStaff Training Matrix
View and manage your team's training status, assign requirements, and track certificate expiries.
App BasicsAdmin Panel vs Mobile App
Understand the difference between the admin panel and the mobile app, and when to use each.