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Reporting Incidents, Accidents & Near-Misses

Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.

Reviewing Records & Sign-Offs (Manager)

Review and approve submitted records, chase document sign-offs, and clear handovers from manager mode.

Signing In, Face ID & Shared Tablets

Use Face ID or a fingerprint, stay signed in, switch business, and understand auto sign-out on shared tablets.

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

Routines and Checklists

Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Getting Started

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Completing Training on the App

Work through assigned training modules, pass the assessment, and find your certificates, even offline.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base that powers Ask Paddy, the AI assistant your staff can ask anything.

Protection

Customer Complaints

Log complaints, categorise them, link a corrective action, and track resolution so patterns surface early.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Maintenance Jobs & Appointments

Schedule maintenance and appointments such as services, inspections, and vendor visits, and track them to done.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Documents and Staff Sign-Off

Upload policies, require staff signatures, track sign-off, and let AI extract key data from what you upload.

Staff Inductions

Set up an induction so new starters complete the right steps and sign the right documents on day one.

Using Offline Mode

How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.

Getting Started

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Preparing for an EHO / Inspection Visit

Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.