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What are Rules & Automations?

Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.

Actions explained

The things a rule can do when it fires, from showing a panel to creating a task.

Conditions explained

How weather conditions work, and how combining them controls when a rule fires.

Planned Maintenance (PPM)

The checks and services that should happen on a cycle, from a catalogue of what a UK hospitality site is expected to do.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Troubleshooting

A maintenance job is not showing, or nobody was told

A job that will not appear on somebody phone, an assignment that told nobody, or a request that never became a job.

Letting Paddy suggest a week

Ask Paddy to draft a week of open shifts against the demand band and your labour target. It never publishes.

Submitting Handover & End-of-Shift Reports

Raise handover notes at the end of a shift, see how the next shift picks them up at check-in, and where managers review them.

Approving hours and timesheets

How Paddl works out what was worked, what the flags mean, and how to correct a line.

Building your first rota

Draft a week, copy last week forward, and save a template you can reuse.

Managing Visitors

Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.

Confirming and cancelling Paddy actions

Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.

Staff Inductions

Set up an induction so new starters complete the right steps and sign the right documents on day one.

Troubleshooting

I hit a limit or got a payment prompt

Being stopped from adding a location, a user, or a file usually means you have reached what your current plan includes.

Your Profile & Security

Change your name, email, and password, set a profile photo, and turn on two-factor authentication.

Troubleshooting

Review with AI on my HACCP plan is not doing what I expect

Why Review with AI may suggest nothing, why you might not be able to apply a change, and how to avoid ending up with a duplicate plan.

Account & Billing

How Paddl Pricing Works

Understand per-location pricing, what every location includes, and how extra users and storage are charged.

Importing Data with CSV

Bulk-load equipment, suppliers, and allergens from a spreadsheet instead of adding them one at a time.

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

Using Offline Mode

How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.

Smart Document Uploads & AI Setup

Upload your existing paperwork and let Paddl read it to build your allergens, HACCP, knowledge base, and more.

Compliance & Food Safety

COSHH Management

Keep a digital COSHH register with safety data sheets, hazard info, PPE, and first aid for every chemical.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.