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Found 44 results for "go back"
Articles
Seats on the Team page
What counts as a seat, the seats that come with your sites, adding a seat when every one is in use, and how archiving someone frees theirs.
Mobile AppGoing back from a form, and drafts
Why a form only swipes back from the edge, what the app asks before you leave one, and the drafts it keeps on your phone.
OrganisationsConfirming an allergen removal from head office
When head office removes an allergen from a group dish or product, your business keeps showing it until an owner or a manager for the whole business confirms.
OrganisationsGroup recipes and prep
What head office looks after on a group dish or prep item, what stays yours, and how to declare a local variant when your kitchen uses a different ingredient.
OrganisationsThe group food library
Share dishes, prep items, the products in them and whole menus from the organisation library to your businesses. Updates go live at once and each business acknowledges them.
Compliance & Food SafetyGroup menus
Head office shares one menu with chosen businesses or a brand. Each business keeps its own sites, served times and page, can add local specials, and checks new dishes before they show.
OperationsRecording Deliveries & Traceability
Check deliveries in against the supplier's paperwork, take chilled and frozen temperatures, and keep the batch detail you need for a recall.
OrganisationsBrands and Areas
Group businesses into brands by what they sell, and sites into areas by where they are, across businesses.
OperationsApproving hours and timesheets
Payroll lists every shift in the dates you pick: what the flags mean, how to correct a time, and what approving covers.
OperationsRoutines and Checklists
See today's tasks across your sites, build recurring checklists with rich field types, reorder them, link SOPs, schedule them every day, week or few weeks, assign them, and change them later.
Mobile AppLogging Checks & Reports on the App
Use the Log tab to file deliveries, temperatures, accidents, incidents, fitness to work, complaints and maintenance: the same list as the admin panel.
Compliance & Food SafetyReporting Incidents, Accidents & Near-Misses
File incidents, accidents and near-misses on the Health & safety page, review them, and keep the evidence insurers and inspectors expect.
Account & BillingSwitching Modules On and Off
Choose which parts of Paddl your business uses under Settings > Modules, and what happens to the pages, alerts and Ask Paddy when one is off.
Mobile AppSeeing your shifts in the app
Where your rota lives in Paddl Assist, and what the times mean.
Compliance & Food SafetyCreating, Editing & Exporting HACCP Plans
Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.
Compliance & Food SafetyAllergen Matrix
Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, export it, and keep it current.
ProtectionCustomer Complaints
Log complaints, categorise them, link a corrective action, and track resolution so patterns surface early.
Compliance & Food SafetySigning your HACCP plan
Where to sign a HACCP plan you have been asked to sign, on the web or in the app, who gets asked, and what a signer from another site sees.
Getting StartedInviting and Managing Team Members
Invite staff, choose roles, organise people into groups, and understand what each role can do.
Getting StartedPaddy's analysis
How Paddy reads your documents and records in each area, what a finding is, what you can do with one, and when the analysis runs.
Compliance & Food SafetyHealth & Safety Records
One page for the accident book, incidents, near-misses, fitness to work and your health and safety policy, with RIDDOR in brief.
OperationsKnowledge Hub and Ask Paddy
Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.
Compliance & Food SafetyLogging Temperature Checks
Log fridge, freezer, cooking, and hot-holding temperatures, with the safe ranges and what to do when a reading is out.
ProtectionMonitoring Customer Reviews
Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.
OperationsMaintenance Jobs & Appointments
How a reported fault becomes a booked job, gets a deadline, and is tracked through to done.
Getting StartedSmart Document Uploads & AI Setup
Upload your existing paperwork and let Paddl read it to build your allergens, HACCP, knowledge base, and more.
TroubleshootingAsk Paddy cannot answer a question or will not do something
Why Paddy comes back with nothing, why it sometimes declines an action on purpose, and what to do about each.
Getting StartedYour Profile & Security
Change your name, email, and password, set a profile photo, and turn on two-factor authentication.
Getting StartedFinding Your Way Around
The sidebar and its sections, searching for any page, the Settings home, the bar at the bottom of a phone screen, and what the colours of Paddl's messages mean.
TroubleshootingA maintenance job is not showing, or nobody was told
A job that will not appear on somebody phone, an assignment that told nobody, or a request that never became a job.
ProtectionLegal Guidance
Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.
OperationsLetting Paddy suggest a week
Ask Paddy to draft a week of open shifts against the demand band and your labour target. It never publishes.
Mobile AppClocking in from a shift
Starting a shift from your rota, what the location check does, and what happens with no signal.
TroubleshootingA routine is not showing up in the app
Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.
OperationsMaintenance Insights
What you spent, where the backlog is, which places keep breaking, and what the landlord should be paying for.
Mobile AppSigning In, Face ID & Shared Tablets
Use Face ID or a fingerprint, stay signed in, and unlock a shared tablet with its device PIN instead of signing back in.
Team ChatReading a message in your own language
A message written in another language shows a Translate link. Nothing is translated until somebody asks, and the original is always a tap away.
Mobile AppUsing Offline Mode
How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.
ProtectionContracts & Agreements
Store supplier and service contracts, surface the key terms with AI, and get warned before auto-renewals.
TroubleshootingStaff are not getting push notifications
If notifications are not reaching a phone, the usual cause is the phone itself blocking Paddl, even when every switch inside Paddl is on.
TroubleshootingWe keep getting logged out on a tablet
Why a shared tablet seemed to log itself out or "expire" mid-shift, and how the device PIN replaces that.
OperationsClosing a Site for a Period
Tell Paddl a location is shut between two dates so no tasks are created for those days, and clear any that already were.
TroubleshootingThe till is not syncing
Work through a Square connection that shows an error, was revoked, or has stopped sending takings.