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Send staff a task when the forecast matches

Create a task automatically when the day is forecast sunny, hot or wet.

Late and missed tasks

When a task becomes overdue, when it becomes missed, what "missed in the busiest hour" means, and how to resolve one.

Staff are not getting push notifications

If notifications are not reaching a phone, the usual cause is the phone itself blocking Paddl, even when every switch inside Paddl is on.

Checking In to Your Location

Check in to your venue so the right tasks appear, switch location, and check out at the end of your shift.

Logging In and Troubleshooting Access

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Staff Inductions

Set up an induction so new starters complete the right steps and sign the right documents on day one.

What Ask Paddy can do for you

Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.

Actions explained

The things a rule can do when it fires, from showing a panel to creating a task.

Create your first automation

Use a starter template to set up a working rule in a couple of minutes.

React when a temperature is logged out of range

Automatically create a corrective task and alert managers the moment a fridge or freezer is logged out of safe range.

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

Using Offline Mode

How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.

What are Rules & Automations?

Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.

Routines and Checklists

See today's tasks across your sites, build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

Alerts & Notifications

Notification Settings

Choose what notifies you and how, set quiet hours, and get a message to the whole team.

The Calendar

See tasks, equipment servicing, maintenance, and appointments on one calendar, and subscribe to it.

Maintenance Jobs & Appointments

How a reported fault becomes a booked job, gets a deadline, and is tracked through to done.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

A routine is not showing up in the app

Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.

Apply a rule to specific locations

Run a rule everywhere or only at the sites it suits.

A routine is not generating any tasks at all

When a routine creates no tasks for anyone, the cause is usually the routine setup itself rather than who can see it.

Staff did not get the task or notification

Why a rule fired but the person did not see the task or alert.

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Closing a Site for a Period

Tell Paddl a location is shut between two dates so no tasks are created for those days, and clear any that already were.

My automation did not fire

Work through the usual reasons a rule did not run or create its task.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Show weather, wind and tide at check-in

Give staff live conditions for their location the moment they check in.

A staff member is blocked from a task or area

Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.

A routine is showing up twice

A duplicated routine almost always means it has been assigned in two overlapping ways to the same person.

The check-in panel is not showing

Steps to take when staff check in but see no weather or tide panel.

Finding Your Way Around

The sidebar and its sections, searching for any page, the Settings home, the bar at the bottom of a phone screen, and what the colours of Paddl's messages mean.

Scheduling checks around service

The routine editor shows the quiet windows in each site's day so a check lands in a lull, not the lunch rush.

Planned Maintenance (PPM)

The checks and services that should happen on a cycle, from a catalogue of what a UK hospitality site is expected to do.

Reviewing Records & Sign-Offs (Manager)

Review submitted records, chase sign-offs and clear handovers from manager mode, and find the same list as the Inbox in the admin panel.

Your Dashboard: Readiness and Requires attention

What Home shows when you sign in: how ready each site is for an inspection, the official food hygiene rating, and the four lists of what needs you.