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Articles
Reporting Incidents, Accidents & Near-Misses
Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.
Mobile AppSigning In, Face ID & Shared Tablets
Use Face ID or a fingerprint, stay signed in, switch business, and understand auto sign-out on shared tablets.
OperationsStaff Training & Compliance
Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.
Getting StartedSetting Up Your Business Profile & Locations
Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.
OperationsRoutines and Checklists
Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.
ProtectionMonitoring Customer Reviews
Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.
Compliance & Food SafetyRisk Assessments
Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.
OperationsThe Calendar (Month View)
See tasks, equipment servicing, maintenance, and appointments on one calendar, and subscribe to it.
ProtectionContracts & Agreements
Store supplier and service contracts, surface the key terms with AI, and get warned before auto-renewals.
OperationsKnowledge Hub and Ask Paddy
Build a searchable knowledge base that powers Ask Paddy, the AI assistant your staff can ask anything.
OperationsRecording Deliveries & Traceability
Record deliveries with temperatures and batch detail so you can trace stock and act fast on a recall.
OperationsDocuments and Staff Sign-Off
Upload policies, require staff signatures, track sign-off, and let AI extract key data from what you upload.
Compliance & Food SafetyRecording Pest Control
Log routine pest checks, record sightings, and keep contractor visit reports ready for inspection.
Mobile AppUsing Offline Mode
How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.
OperationsManaging Visitors
Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.
Compliance & Food SafetyPAT Testing
Store PAT certificates against your equipment, track retest dates, and schedule testing visits.
Compliance & Food SafetyCOSHH Management
Keep a digital COSHH register with safety data sheets, hazard info, PPE, and first aid for every chemical.
Compliance & Food SafetyCreating, Editing & Exporting HACCP Plans
Generate a HACCP plan with AI, manage CCPs and corrective actions, run reviews and sign-off, and export to PDF.
Compliance & Food SafetyPreparing for an EHO / Inspection Visit
Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.
Alerts & NotificationsNotification Settings
Choose what notifies you and how, and the best ways to get a message to the whole team today.
OperationsEquipment Management
Track equipment, schedule servicing and PAT testing, attach manuals, and link items to your HACCP controls.
Compliance & Food SafetyAllergen Matrix
Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.
Alerts & NotificationsUnderstanding Alerts
What Paddl alerts mean, how they are raised, and how to clear them before an inspection.