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COSHH Management
Keep a digital COSHH register with safety data sheets, hazard info, PPE, and first aid for every chemical.
OperationsRoutines and Checklists
See today's tasks across your sites, build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.
Compliance & Food SafetyAllergen Matrix
Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.
Getting StartedSetting Up Your Business Profile & Locations
Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.
Alerts & NotificationsNotification Settings
Choose what notifies you and how, set quiet hours, and get a message to the whole team.
OperationsThe Calendar
See tasks, equipment servicing, maintenance, and appointments on one calendar, and subscribe to it.
Alerts & NotificationsUnderstanding Alerts
What Paddl alerts mean, how they are raised, and how to clear them before an inspection.
ProtectionMonitoring Customer Reviews
Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.
OperationsDelivery Notes
Turn a supplier's order confirmation or delivery note into a due delivery, with every product linked to your allergen chart.
Compliance & Food SafetyPAT Testing
PAT certificates live under Documents in the PAT Testing category, linked to the equipment they cover, with retest reminders.
Compliance & Food SafetyCreating, Editing & Exporting HACCP Plans
Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.
Compliance & Food SafetyRisk Assessments
Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.
OperationsKnowledge Hub and Ask Paddy
Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.
OperationsManaging Visitors
Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.
TroubleshootingStaff are not getting push notifications
If notifications are not reaching a phone, the usual cause is the phone itself blocking Paddl, even when every switch inside Paddl is on.
TroubleshootingWe keep getting logged out on a tablet
Why a shared tablet seemed to log itself out or "expire" mid-shift, and how the device PIN replaces that.
TroubleshootingReview with Paddy on my HACCP plan is not doing what I expect
Why Review with Paddy may suggest nothing, why you might not be able to apply a change, and how to avoid ending up with a duplicate plan.
ProtectionContracts & Agreements
Store supplier and service contracts, surface the key terms with AI, and get warned before auto-renewals.
Alerts & NotificationsWhy did my rota notification change?
With team chat switched on, some notifications become posts in a channel instead of a push to everybody. Here is what moved and what did not.
OperationsWhat Ask Paddy can do for you
Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.
OperationsDocuments and Staff Sign-Off
Upload certificates, policies and reports by category, track expiry and review dates, require staff signatures, and let AI extract key data from what you upload.
Alerts & NotificationsUnfilled shift alerts
When Paddl tells you a published shift has nobody on it, how the till changes the order, and how the alert clears.
OperationsThe demand band on the rota
The strip under each rota day shows how busy the site usually is, hour by hour, from up to thirteen weeks of takings.
OperationsEntering takings by hand or from a spreadsheet
Enter a day's takings, import a CSV of them, and what happens when an entry and the till disagree.
OperationsStaff Training & Compliance
Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.
OperationsWhat are Rules & Automations?
Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.
OperationsAdd manager notes to the handover report
Leave attributed notes on the day's handover so the next shift knows what changed.
OperationsThe labour cost report
What the rota will cost against what the approved hours cost, by site, person and day, and as a share of sales.
OperationsHow accurate is the forecast, and when it says no
How the accuracy figure is measured, what moves it, and every reason a site can have no forecast.
OperationsReact when a temperature is logged out of range
Automatically create a corrective task and alert managers the moment a fridge or freezer is logged out of safe range.
OperationsSend staff a task when the forecast matches
Create a task automatically when the day is forecast sunny, hot or wet.
OperationsExporting & Printing Your Records
Where to find the export, download and print options across Paddl, including the per-chip export on every Records page, and which format each gives you.
OperationsEquipment Management
Track equipment, schedule servicing and PAT testing, attach manuals, and link items to your HACCP controls.
OperationsApproving hours and timesheets
Payroll lists every shift in the dates you pick: what the flags mean, how to correct a time, and what approving covers.
Mobile AppUsing Offline Mode
How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.
Mobile AppSeeing your shifts in the app
Where your rota lives in Paddl Assist, and what the times mean.
Getting StartedYour Dashboard: Readiness and Requires attention
What Home shows when you sign in: how ready each site is for an inspection, the official food hygiene rating, and the four lists of what needs you.
Compliance & Food SafetyHow Do I Review or Update My HACCP Plan?
Use Review with Paddy to check an existing HACCP plan against your current menu, allergens and chemicals, accept the changes you want, and record a review.
Compliance & Food SafetyRecording Pest Control
Routine pest checks, sightings and contractor visits on the Pest control chip of the Records page, with visit reports under Documents.
Compliance & Food SafetyReporting Incidents, Accidents & Near-Misses
File incidents, accidents and near-misses on the Health & safety page, review them, and keep the evidence insurers and inspectors expect.
Getting StartedSmart Document Uploads & AI Setup
Upload your existing paperwork and let Paddl read it to build your allergens, HACCP, knowledge base, and more.