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Fire & Safety Records

Track fire certificates, drills and alarm checks, first response records, and your fire risk assessment.

The check-in panel is not showing

Steps to take when staff check in but see no weather or tide panel.

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Risk Assessments

Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.

A staff member is blocked from a task or area

Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.

Routines and Checklists

Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Staff Inductions

Set up an induction so new starters complete the right steps and sign the right documents on day one.

A routine is not generating any tasks at all

When a routine creates no tasks for anyone, the cause is usually the routine setup itself rather than who can see it.

Account & Billing

Switching Between Businesses & Adding a New One

Use the business switcher to move between businesses you belong to, and add a new business with its own billing.

Using Offline Mode

How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.

Food Safety & Hygiene Records

See completed temperature, cleaning, and food safety checks, with completion status and filters.

A temperature log or report is missing

If a reading or report you expected is not in the records, check where and how it was logged before assuming it was lost.

Completing Training on the App

Work through assigned training modules, pass the assessment, and find your certificates, even offline.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

Managing Visitors

Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

Smart Document Uploads & AI Setup

Upload your existing paperwork and let Paddl read it to build your allergens, HACCP, knowledge base, and more.

Maintenance Jobs & Appointments

Schedule maintenance and appointments such as services, inspections, and vendor visits, and track them to done.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.

Preparing for an EHO / Inspection Visit

Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

A staff member cannot log in

Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.

Recording Pest Control

Log routine pest checks, record sightings, and keep contractor visit reports ready for inspection.